… Emotional Cost
much as we all like to think we won’t take it person- ally, we do. We’re human. It’s in our genetic make up to be compassionate and caught up in the mo- ment of a deeply stressful situation. We don’t want to lose that human side of ourselves, because then how much can we pay forward to the owners who rely on us. It’s easy in theory when we read all these human resource books on how to deal with difficult people or behaviours, but a totally different story trying to exercise these techniques on a tele- phone after being called various colourful names and told “to get out of town on the horse we rode in on”. Remember, there are personalities and crises to deal with every day. Occasionally we must go through what this writer calls the “little deaths”. Little deaths are the corpo- rations we lose, whether the contract expired and they chose a different company, or the Board just didn’t “like” you or thought you were incompetent. This is being fired, repeatedly if you take the num- ber of Boss(es) you are reporting to in this scenario, instead of just once. Like any lost job, we go through a process of grief that includes loss, anger, denial, acceptance. Unfortunately, this is going to happen, more
acknowledged in the industry that there is a serious lack of condominium managers. The competitive- ness can also create a lonely world to work in. There isn’t a lot of emotional support out there ei- ther and unfortunately, the act of keeping all the balls in the air is draining. We should acknowledge that we are all human and be cognizant that bouncing experiences (both good and not so) off one another is not only a positive practice for work techniques, but also for cathartic reasons as well. Organizations such as CCI, where we can get to- gether, benefit us in many ways. It provides oppor- tunities to build growing relationships with contrac- tors, and especially other condominium managers to best serve the community and for the simple fact that we are all in this together. Understanding that corporations will move forward to a competitor and that it is not uncommon for them to return in the future or that managers will move from one company to another (possibly more than once) working together can be so constructive to having a cohesive industry in our community, where the corporations benefit from our shared experiences and we gain from knowing that we aren’t alone in the world of condominium manage- ment. Chances are someone is just as frustrated or as satisfied as you are right now. . AH
likely because the contract is up, but also possibly be- cause your work ethic and experi- ence wasn’t ac- cepted. We mourn the rela- tionships we’ve built with owners of every corpora- tion that we’ve managed for years: the shared relationships with so many and in personal ways that create a sense of emotional loss with those you do care about.
Golf Tournament
September 21 st , 2020
The links are definitely calling our name; however, we are absolutely deter- mined to do everything in our power to keep folks safe. Postponements have occurred. Now, September 21 st , 2020 is our target date, all being well. There will be guidelines to fol- low. We hope to see you on the links on this very date.
It has been
18 — 2019/2020 - 4
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