The Challenge
Inefficiency Hiding in Plain Sight Like many large contracting organizations, Electric Plus had accumulated a set of manual, time- consuming processes that had simply become part of the routine. Nobody questioned them — they were just the way things were done. But over time, the cost of those inefficiencies became impossible to ignore. In the prefabrication and manufacturing area, workers were relying on hand sketches to understand what they were building. In payroll, a process that ran every Monday consumed six hours of staff time. In field service, time documentation, dispatch, workflow, and billing all lived in separate systems — creating double-entry headaches and slowing down the team. Customer relationship management was similarly fragmented. The common thread across all of these challenges was the same: these were things that should have been easy, and yet the tools and processes in place made them unnecessarily hard. "It's that stuff we knew should be easy, but we were painfully not knowing how to make it that way. It's really frustrating when the little things are always there. Getting those to go away is just a monumental thing for us." — Tim Wicker , President, Electric Plus
Finding the Right Partner
A Consultative Approach That Earned Trust Electric Plus first learned about Leaf Software through their network and decided to reach out. What started as a single project has since grown into six active engagements — a trajectory that reflects the trust built through each successive collaboration. From the very first meeting, the Leaf team's approach stood out. Rather than arriving with a pre-packaged pitch, they walked the Electric Plus facility, asked questions, and focused entirely on understanding the problems at hand. For a company like Electric Plus — practical, people-focused, and skeptical of vendors who try to force-fit solutions — that approach resonated immediately. Tim also notes that the cultural alignment between the two organizations has been a key factor in the partnership's success. Leaf's employee-first, collaborative ethos mirrors Electric Plus's own values — and that shared culture has made working together feel natural rather than transactional.
Made with FlippingBook interactive PDF creator