The Solutions - Continued
Service Management: One Integrated Workflow Electric Plus was rolling out new service management software when Leaf stepped in to make it work the way the business actually operates. Time documentation, job workflow, dispatch, and billing had all existed as separate functions, requiring staff to enter the same information multiple times across different systems. Leaf integrated these functions into a single streamlined workflow connected directly to Electric Plus's ERP, eliminating double entry and giving the service team a unified view of each job from dispatch through billing. Tim noted that the service manager described the changes as making monumental differences to how the group operates day to day. "In our payroll group, they've cut at least two hours off a six-hour payroll process. We've literally cut their time in half — and if she was sitting here, she would go on and on about how great things are." — Tim Wicker , President CRM: Relationship Management, Modernized Alongside the service management rollout, Leaf is helping Electric Plus implement a modernized CRM system. With 800 employees across four offices serving clients in multiple industries, having a reliable, centralized system for managing customer relationships is critical to sustaining growth. The CRM is nearing launch and represents another step in Electric Plus's effort to bring its business systems in line with the company's size and ambitions.
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