MY CIPP
Angela Adams MCIPPdip , payroll advisory officer
Sam Jones MCIPPdip, payroll advisory team leader
Jessica Wearing ACIPP , payroll advisory officer
Lisa Sheldon MCIPPdip , payroll advisory officer
Chevonne Wild MCIPPdip , payroll advisory officer
Can you tell us about the Advisory Service team members? The Advisory Service team currently has five members, with 110 years of payroll experience between us. The longest service member is Angela, who’s been with the CIPP for more than ten years. Chevonne has been with the CIPP for two years. She has worked in various payroll environments, including in bureau and in- house departments. Chevonne has in-depth understanding of Irish payroll. Lisa started her role in 2023 and joined from a finance and manufacturing background, also completing tutoring for bookkeeping. Jessica joined the team in 2023 and has experience in accounting and bureau payrolls. Sam is the newest member of the team, and he comes from a training and payroll background, having been exposed to end point assessments, training and apprenticeships. With a wealth of knowledge in the team, we can answer queries effectively and efficiently. What are the team’s priorities and how do their roles fit together? Our key priority is to provide a high- quality service to our members by telephone and email. To achieve this, we have a team Charter to define how we strive for excellence and use the skills and experience within the team to help members feel supported. Our Charter aligns with the CIPP’s values: l teamwork l striving for excellence l communication
l professionalism l trust and honesty. We strive to be at the forefront of the industry by supporting and developing the knowledge of our members. What skills does an Advisory Service team member need? A team member must have effective communication skills, coupled with patience and an ability to gain understanding of complex queries. Continuous learning is a large part of the role, so a learner’s mindset is a must. Collaboration and knowledge-sharing is essential for delivering an impactful service to our members. Each team member brings their own strengths and opportunities. Having a thirst for knowledge allows us to stay up to date, using all the channels available. How do you ensure the information you’re providing to members is correct? The team has a variety of channels at its disposal to stay up to date. This includes News Online and the Employer Bulletins published by HM Revenue and Customs, as well as Professional magazine. Team members have regular continuing professional development in the form of research and scheduled training, both internal and external. Each year, the team attends the annual updates along with any sessions covering any ad-hoc changes to legislation. We work closely with the policy and materials teams to keep our fingers on the pulse of the industry. We also network
at our Annual Conference and Exhibition to better understand the topics impacting payroll departments at the current time. What do your roles mean to you? The team gets great satisfaction from knowing members have felt supported by the help we’ve provided. Whether it's a quick confirmation of understanding or a more thorough explanation of the treatment of an item, we love to investigate and provide detailed guidance for members, aligning with their company's policies and procedures. Angela says: “I get job satisfaction from supporting and sharing knowledge with our lovely members.” Chevonne says: “I feel a sense of achievement which gives great job satisfaction and I’m proud to work for the CIPP.” Lisa says: “Staying up to date with knowledge is crucial for any role, especially in a field as dynamic as payroll. It’s not just about ensuring you’re personally informed, but also about being able to effectively support your team and the members you serve. By staying informed, you're better equipped to provide accurate advice, anticipate changes and contribute meaningfully to the team's collective expertise.” Jessica says: “I get satisfaction from interpreting legislation and embracing the ever-changing landscape of our industry.” Sam says: “I get a massive sense of well-being knowing that our members feel supported by our team. My role provides such a diverse range of tasks that no two days are the same. I see my role at the CIPP as a life / career goal being met, for which I’m incredibly grateful.” o
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| Professional in Payroll, Pensions and Reward |
Issue 102 | July - August 2024
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