Helpful listening actions Although you are asked to focus your attention on the feelings of the young person, it is important to be aware of your own feelings and thoughts as well. Supporting a young person who may be distressed may evoke several responses in you, e.g., fear, irritation, sadness, or a sense of being overwhelmed. These are normal responses to a difficult situation. However, it is important that the listener continues to be open to listening respectfully and attempts to avoid reacting to what is being shared. That means focusing on the young person and understanding how it feels to be in their place. At times this may seem difficult due to the age gap, the relationship between you and the young person, or differing Frames of Reference. It is important to be aware of your own Frame of Reference when you are trying to be an effective listener. The way you respond to what a young person is saying can have an impact upon that person. Helpful listening actions can help to develop trust, feelings of validation, and hope for recovery. Unhelpful listening actions can result in increased isolation, internalised stigma or shame, and can create barriers to professional help or support. The helpful actions below can be used by Youth MHFAiders as part of their conversation, and can support a person experiencing poor mental health. Helpful verbal listening actions – Listen without interrupting – Thank the young person for sharing – Ask appropriate questions to make sure both you and the young person are clear on what is being said
Page 109
Made with FlippingBook - Online magazine maker