Aggressive behaviour events cont.
Create a calm, non-threatening atmosphere. Talk slowly, quietly, firmly, and simply and try not to argue with the young person. Be aware that they may react badly to negative words; therefore, use positive words instead (e.g. “stay calm” instead of “don’t fight”). Keep the environment free from distractions (for example, turn off the television or radio). Consider inviting the young person to sit down if they are standing and give them adequate personal space so that they don’t feel threatened. Comply with reasonable requests. Small gestures will give the young person a sense that they are somewhat in control, which may be helpful if they feel overwhelmed, threatened and out of control of their experience. However, don’t make promises that you can’t keep. Be aware of exacerbating aggression. Remain aware that the young person’s symptoms, or any fear that is causing aggression, may be exacerbated if you take certain steps (e.g. involving the police). Don’t threaten them, as this may increase levels of fear or prompt aggressive behaviour. Consider taking a break from the conversation to allow the young person a chance to calm down.
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