VIA SEATING + URBANTIME ® / POLICIES, INFORMATION & FAQS
129
Freight Freight Terms
• The dealer is responsible for all storage or holding costs associated with freight delivery. Charges are non- negotiable for any shipping costs outside of Via Seating typical shipping. Including storage or holding costs, re-delivery charges, and change of address after shipment. • Expedited freight for overnight, second and third day delivery are not available on outdoor products • For order quantities over 20 or for additional freight related questions, please call 1-800-433-6614. • For total freight costs of orders to Canada, South America, Mexico, Hawaii or Alaska, please call 1-800-433-6614. Shipping
All URBANTIME ® products ship directly from Italy to the job site on a 14 week minimum lead time.
Freight Claims
• All URBANTIME ® outdoor landscape furniture products are carefully inspected and securely packed prior to leaving the Diemmebi facility by the Diemmebi/URBANTIME ® team in Italy. • All damage claims should be filed with Via Seating within five (5) days of receiving merchandise. The customer accepts responsibility for damage including concealed damage. Before accepting a shipment from the carrier, check for visible damage. Describe the visible damage on the freight carrier’s delivery receipt. If damage is concealed, contact Via Seating without delay, requesting inspection. If this inspection is not obtainable, describe the damage in writing, giving the date the damaged product was received and file a claim with Via Seating. Include pictures. • Claims must included a Returns Material Authorization (RMA) form. • Returns are not accepted without prior consent from Via Seating and must have a Returns Material Authorization number assigned by Via Seating. • Authorized returns are subject to a minimum 25% restocking charge depending on circumstances. • Shipping costs for returned merchandise are the responsibility of the customer. Warranty See https://www.viaseating.com/warranty
VIA SEATING LIST PRICING FOR OUTDOOR FURNITURE 2023 (EFFECTIVE 12/01/22+) . 1-800-433-6614 VIA SEATING LIST PRICING FOR OUTDOOR FURNITURE 2023 V2 (EFFECTIVE 12/06/23) . 1-800-433-6614
Made with FlippingBook Digital Proposal Creator