workpal: shaping the NHS’ digital workforce
It struck me that whilst we had an OD strategy, I had little OD data to support that. I thought wouldn’t it be amazing if we had an app that would empower our people to monitor and improve their performance, with everything they did aligning to the organisation’s vision, values, behaviours and goals. This would allow me to gain real-time insight, with tangible data, that I could use to propose future OD investment needs and opportunities for teams and managers to change culture, improve workplace productivity and transform the employee experience. I was so driven by the prospect of a different way of ‘doing OD,’ that I took the risk; left my Director role and set out to build workpal . How it works We all manage our bank accounts through our smartphones these days; transfers, checking our balance etc. workpal has the same principles; it empowers people to manage their own productivity and performance such as their appraisal, 121s, clinical supervision and goal setting, with everything they do aligned with what matters most to the organisation. NHS working smarter workpal is enabling the NHS to get real-time data which allows them to identify workforce opportunities and challenges and develop targeted solutions in response.
Each user has a performance dashboard, with managers able to have sight of data that reflects their teams’ overall performance and productivity.
People and their managers can have conversations and agree actions in the app, which is vastly improving productivity and communication, particularly across teams that are working remotely. As the NHS moves to hospitals collaborating across a patch (called Integrated Care Systems) workpal can offer data sets that can be used to great effect collectively. Think about the cost savings to recruitment where workpal can offer detailed talent data across all hospitals. Then there’s succession planning and development needs analysis that offer even more opportunities. Nicky Ingham, Chief Executive at HPMA said: “Supporting the advancement of capability for our healthcare staff - including all people professionals across our sector – will impact positively upon our patient and staff experience, which we at HPMA fully welcome and support.”
Over the next 20 years 90% of all jobs in the NHS will require some element of digital skills. To prepare for the imminent digital revolution, workpal – built in partnership with the NHS – is a cloud-based workforce performance management tool that is helping the NHS’ people leaders to transform their approach to workforce challenges and opportunities. Bespoke to an organisation’s values, workpal provides workforce data that can
deliver culture change at scale, through improving workforce engagement and productivity. Ray Pendleton FCIPD, Founder of workpal tells us more:
Establishing workpal
In 2014 I was the Organisation Development (OD) Director at Aintree University Hospitals (now Liverpool University Hospitals) tasked with driving behaviors and building talent that would deliver the Trust’s strategic goals and help to solve workforce problems.
Explore the CIPD ‘technology and data use in HR’ research here .
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REGIONAL INSIGHTS
Autumn 2023
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