Head of Programme Management Office Candidate Information Pack
Contents
1 st class rating for our environmental and ethical performance
in London: International category
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About the University of Greenwich
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Estates Strategy
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Job Description
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Person Specification
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Organisation Chart
4 th in the UK for delivering degrees around the world
Large diverse community of 38,000 students from over 170 countries
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Benefits
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How to Apply
“ I was drawn to the peacefulness of the campus. It's such a beautiful part of London and gives you the option to go into the centre for fun without the London bustle surrounding you constantly.”
Verity Lancaster Midwifery graduate
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About the University of Greenwich
years. They will be underpinned by a strong financial foundation and a sustainable future that will help us to navigate challenges as they emerge. This is our time to establish ourselves as leaders in the fields that matter most to us. We are ambitious and absolutely committed to the future success of the University of Greenwich and our students. The University of Greenwich has two London-based campuses and one at Medway in Kent. They combine a city lifestyle with tranquil surroundings for a unique study experience. Background on the estate can be viewed at Our Campuses We are proud of our achievements and in the last two years alone, Greenwich has won the Queen's Prize, Guardian and Times Higher Education Awards, and ranked top in the Complete University Guide and National Student Survey We were recently voted the Best UK University by Student Crowd. The Student Crowd Awards 2023 is the only ranking based 100% on verified students in the United Kingdom.
As we embark on the next phase of developing our strategic plan, we take enormous pride in our 130-year heritage within the higher education sector. This heritage is one of high standards of teaching, learning and research that reflect the needs of our local, regional, national and global communities, and this remains just as important and relevant for us today. As we move towards 2030, we will continue to act as a positive force for change, using our expertise as educators to curate knowledge, create opportunities and change lives for the better – on a local, regional, national and global stage. Our strategic priorities are focused on transformational shifts in our work across Learning and Teaching, Research, and Knowledge Exchange. We will focus on four cross-cutting priorities: Student Success, Inclusivity and Culture, Impactful Research and Knowledge Exchange, and Connected and Sustainable Campuses. These priorities come with a commitment to invest in our students, staff, physical infrastructure and technology as key enablers to deliver against the goals that we set for ourselves over the next few
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Estates Strategy
The Estates Strategy starts from a position of considerable strength. Our campuses have an exceptional heritage of universally recognised historic buildings and landscapes that provide a rich and distinctive setting for the University. The quality of the campuses and the facilities they offer is fundamentally important in attracting students and staff to the University and therefore represent a key asset requiring careful stewardship, investment, and enhancement. Our campuses are located at the heart of the Thames Gateway, Europe’s largest and most ambitious regeneration initiatives. Major investment in housebuilding, community and transport infrastructure is transforming the area and supporting high levels of population and economic growth. Our campuses have a significant role to play in supporting this growth and in maximising the long-term benefits for the communities we serve.
The University’s Strategy THIS IS OUR TIME establishes a mission to become the best modern university in the UK by 2030. The Strategy seeks to broaden the University’s academic offer andgrow student community to over 40,000 studying in the UK and overseas. The University’s distinct vision is for Education Without Boundaries shaped by values that make the University: • Inclusive • Collaborative • Impactful
This vision and related key values and principles are underpinned by four
Strategic Priorities: • Student success • Inclusivity and culture
• Research and knowledge exchange • Connected and sustainable campuses
More information about the strategy can be viewed here.
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Job Description
Duties and Responsibilities • To assist the Associate Director of Capital Projects and the Deputy and Executive Director of Estates with short, medium- and long-term strategic objectives and priorities; providing relevant background data as appropriate to support the decision- making process. • To manage the Programme Coordinator to ensure that the programme is always updated. • To manage the delivery of the business case programme ensuring that business cases are on time and at the required quality. • Manage the project administration resource for all projects utilising internal and external (where required) resources. • To work alongside colleagues to implement the aims and objectives of Estates and Facilities Directorate. • Compile data and information for reports, annual reports and presentations. • Manage the Programme ensuring that all project managers are aware of key milestones and maintaining up to date information. • Manage the Programme to ensure all relevant policies are adhered to and where appropriate reported against, including Sustainability, Net Zero, Equality and Diversity, Health and Safety etc. • Ensure Programme delivery remains legally compliant with key risk management processes maintained. • Monitor deadlines and liaise with team members to ensure target dates are met. • Establish and maintain an up-to-date programme of project works for the Estates and Facilities Directorate. • Manage the delivery of project management quality standards by
championing standardised delivery processes, to include establishing gateway reviews and relative governance, document management, timely dashboard reporting, cyclical project health checks, monitoring procurement activities, monitoring risk and overseeing budgets, to enable the Estates and Facilities Directorate to develop a professionalised and consistent approach to project management. • Work closely with the Marketing and Communications team regarding the content for the University of Greenwich website and the dissemination of information relating to Capital Projects. • Manage and review activity associated with the Estates and Facilities Directorate, acting as a focus point for all process enhancement, including cascading information to the wider university community, ensuring the process meets best practice. • Oversee the portfolio of short, medium- and long-term strategic objectives, priorities and initiatives, by liaising with key Faculty and Directorate stakeholders to identify specific improvement opportunities to enhance the student experience and operational efficiency. • Maintain clear relationship with the central strategic programme office ensuring all reports and presentation are ready for key meetings/governance (Finance committee, business case committee, MCPG and Capital Board) • Ensure that resource and staffing needs are proactively met by contributing to the work of the team on an as and when needs basis. • Responsible for maintaining a holistic approach thus allowing a consistent programme oversight ensuring all project delivery aligns with overarching strategic goals.
Job Title Head of Programme Management Office
• Associate Director of Property & Space • University Executive Stakeholders • Contracted Service Providers • Senior project managers • Relevant sector networks such as Historic England, Greenwich Foundation, the relevant local planning authority and Royal Borough of Greenwich. • Estates & Facilities staff as well as associates (One University governance group, Greenwich Students’ Union, Faculty Operating Officers) This role profile is non-contractual and provided for guidance. It will be updated and amended from time to time in accordance with the changing needs of the University and the requirements of the job.
Department Estates and Facilities Directorate
Role reports to Associate Director of Capital Projects
Direct Reports Projects Coordinator/Projects Administrator
Key Contacts • Executive Director of Estates and Facilities • Deputy Director of Estates and Facilities
Purpose of role
As part of the Estates and Facilities Delivery Team, the Head of Programme Management Office (Estates & Facilities) will be responsible for the programme creation, co-ordination and support across the individual client project leads/senior project managers for all project related activities and strategic capital maintenance projects whilst ensuring a holistic oversight and governance of established and contracted outsourced and general support for the Estates & Facilities service at all times. The Head of Programme Management Office (Estates & Facilities) will manage the delivery of the business case programme ensuring that business cases are on time and at the required quality. Maintain clear relationship with the central strategic programme office ensuring all reports and presentation are ready for key meetings/ governance (Finance Committee, Business Case Committee, MCPG and Capital Board/ others). The Head of Programme Management Office (Estates & Facilities) is to lead the Programme Coordinator to support across the capital programme the individual client project leads for all project related activities, process, and structure to achieve the strategic coordination of capital and maintenance projects. Ensuring a holistic oversight, adherence to relevant university policy and strategy requirements and governance of established and contracted outsourced and general support for the Estates & Facilities service at all times.
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• Support and promote the university’s Sustainability policies, including the Carbon Management Plan, and carry out duties in a resource efficient way, recognising the shared responsibility of minimising the university’s negative environmental impacts wherever possible. • Adhere to current legal requirements and best practice relating to digital
• Maintain an excellent working knowledge of policies and procedures. • Attend and contribute to Steering Groups, including gathering agenda items, distributing paperwork, contributing to meetings, and ensuring that agreed actions are carried out by the relevant staff. • Advise on possible alternative methods to achieve the best results. • Provide support and cover for other team members as and when required. Team Specific • Build expert knowledge and best practice, to deliver a customer focused approach to stakeholder management thus ensuring regular client engagement is always undertaken. • Support the delivery of an effective and professional project management service through sharing knowledge and providing support to team members as required. • Ensure stakeholder management and project input are in place including Office, other Estates and Facilities colleagues in accordance with agreed standards and procedures. • Responsible for collecting and executing information of the overall programme management. • Ensure the maintenance of documentation and records in accordance with quality standards and agreed repositories are kept up to date. • Facilitate process workshops that involve eliciting process requirements from key stakeholders, analysing the working process to identify gaps and issues requiring resolution. internal stakeholders, external designers, planning authorities, building regulations, Information Technology Systems, Safety
• Ensure that realistic project and quality plans are prepared and maintained and track all activities against the plan, providing regular and accurate reports to stakeholders, as appropriate. • Operate within the agreed corporate methodologies in relation to service process analysis and project management. • Develop and manage an Estates and Facilities programme of works ensuring project management standards are adhered to and championing the continuous improvement in project management excellence. Generic • Liaise with external agencies and organisations, as appropriate, on the university’s behalf. • To foster relationships and contact networks amongst peers across the sector. • Actively monitor performance of consultants and contractors to meet the University’s requirements and provide recommendations/reports on action required to ensure university interests are protected. Managing Self • Show initiative by contributing to the development of office processes. • The ability to use own initiative and work under pressure. • To contribute to the motivation and well-being of the team. • Willingness to develop professionally. Core Requirements • Adhere to and promote the University’s policies on Equality, Diversity and Inclusion and Information Security. • Ensure compliance with Health & Safety and Data Protection Legislation.
content and accessibility, including Web Content Accessibility Guidelines when creating digital content.
Additional Requirements • Undertake any other duties as requested by the line manager or appropriate senior manager, commensurate with the grade.
• This is a professional, demanding role within a complex organisation with an ambitious strategic plan and agenda for change. The role holder will be expected to show flexibility in working arrangements, including working hours, to ensure that Capital Projects deliver the required level of service. Key Performance Indicators • To produce high quality work delivered to agreed timescales.
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Experience Essential • A proven track record in Programme and Business case management of large infrastructural projects and contracts, including the construction and renovation of buildings. • Demonstrable experience of managing capital budgets. • A demonstrable ability to manage multiple projects and programmes at the same time with successful outcomes. • Experience of developing business cases, feasibility, options appraisal and strategic briefs. • An understanding of the legal, procurement and financial aspects of major property projects and transactions, property issues and landlord/tenant relationships. • Extensive experience of delivery and achievement at a senior management level, meeting strategic goals on time and within budget. • Experience of developing and delivering business cases. Desirable • Worked in a large complex and customer focused organisation and been able to build strong relationships across the organisation. • The preparation, implementation and management of framework agreements. • Experience of business process redesign, introducing and managing change, and experience of successful commercial and employee relations negotiation. • Experience of managing projects delivering net zero outcomes. • Significant experience of managing risk and implementing systems to ensure its mitigation. • Possession of a clear understanding of sustainability issues in the HE sector Skills Essential • Demonstrable leadership and management skills, able to manage both in-house staff and external consultants and contractors, covering professional, technical and
administrative roles. • An ability to implement high-level strategic plans, prioritise objectives and contribute effectively to such plans. • Strong interpersonal, organisational and leadership skills and a proven track record in motivating and developing staff. • Significant experience of working with professional consultants and advisers and other external stakeholders. • An ability to build strong working relationships with senior staff and to be a key team player and command respect from a wide range of senior level stakeholders both within and outside the organisation. • A strong commitment to customer service in a complex organisation. • A widely based understanding of resource management, including personnel, premises, residential accommodation, building services and recreational amenities. Desirable • Excellent interpersonal skills, demonstrating negotiation, advocacy and communication strengths. • An up-to-date knowledge of current construction trends and legislation. • An attitude that is open and honest and be able to embrace and lead a “no surprises culture” Qualifications Essential • A good first degree or similar level qualification in a related field. • Membership of a relevant professional body. Desirable • A relevant postgraduate qualification in construction/project management or similar discipline. • Post related CPD/on-going training
Person Specification
Personal Attributes Essential
• We are looking for people who can help us deliver the values of the University of Greenwich: Inclusive, Collaborative and Impactful.
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Senior Management Organisation
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Benefits
More than just a job The University employs approximately 2,000 staff in teaching, research and support staff roles and offers unique working environments at all our three campuses; attractive Terms and Conditions and a generous and competitive package to employees; this includes:
• Generous Teachers' or Local Government Pension Scheme.
• Competitive annual leave allowance, extra leave over the Christmas and New Year break and eight days' statutory holidays
• Additional weeks at full pay for maternity, paternity and adoption leave
• Five days' paid leave for studying for exams and for taking part in voluntary public duties, such as school governorships
• Partial fee exemption scheme to support academic development
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Leadership Development programmes
• Coaching and mentoring networks for professional and personal development
• A wide range of Continuous Professional Development opportunities for all staff
• A loan for purchasing an Annual Season ticket for rail or bus travel
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Relocation allowance (where appropriate)
• There is a free bus between Avery Hill and Greenwich and a subsidised bus to and from Medway.
More information can be viewed here.
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How to Apply To arrange a confidential discussion about the role. please contact our retained advisors at The Management Recruitment Group at:
The university is committed to creating a positive, supportive working environment for all our students and staff. We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from Black, Asian and Minority Ethnic, disabled and LGBT+ people who are currently under-represented within the University of Greenwich at this level. We are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.
Ben Duffill ben.duffill@mrgglobal.com
Nicholas Coppard nicholas.coppard@mrgglobal.com
To formally apply, please forward a CV and cover letter to nicholas.coppard@mrgglobal.com
Closing date for applications is Sunday 1st December 2024.
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