DONE: Customer Management

Some aspects to consider incorporating into your desired requirements could be: • Increased speed and efficiency in managing risk decisions end-to-end across the lifecycle • Improved accuracy in risk decisioning to mitigate risk and increase revenue/growth • Eliminated/reduced vendor reliance and the burden on IT/ development team • Eliminated siloed environments for data, decisioning, fraud assessment, compliance, case management, insights • Reduced complexity of managing multiple online fraud detection tools and more connected adjacent capabilities (i.e. fraud scores, identity checks, device validation, etc.) • Improved customer experience and a cohesive, end-to-end solution • Ability to use predictive analytics and advanced insights, including AI/ML to improve the customer journey • Maximized customer lifetime value across the entire lifecycle, including opportunities beyond onboarding for portfolio management, customer management, collections, cross-sell/upsell opportunities • Improved strategic agility to be able to drive change when necessary

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