DONE: Customer Management

Carbon, a digital bank with operations in Nigeria, Ghana, and Kenya, aims to deliver greater acces to credit and quality financial services in Africa. With the use of the Provenir Platform, they were able to reduce their decisioning time by 50%, easily integrate new data sources, and scale to support growth. With the ability to easily configure scorecards, models and rules, and the availability of advanced analytics and data from all transactions, they are able to optimize existing models and continually improve decision quality. “The flexibility of the Provenir platform allows us to easily configure scorecards, models and rules as well as integrate with new data sources. Delivering on customer expectations and providing a superior experience that is safe and reliable is a key priority for us. Partnering with Provenir allows us to give customers greater access to credit and quality financial services and we look forward to helping reshape the overall payment experience in Africa.” 50 % reduction in decisioning time

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