Stephen Long ARTICLE
THA Great Customer Experience Program (GCE) The Great Customer Experience provides venues with: • A review and consolidation of social media outcomes – what is your customer saying? • A business survey to get the business view – we explore your needs, your strengths and weaknesses, whether you need assistance in employee management – many issues to inform us about how we can help. • A Venue Awareness (VA) Session that engages employees in the venue using simple concepts that create awareness, like:
The GCE is a free service to you, the GCE is all done at your venue, the GCE is done when and how you want it, the GCE offers great opportunities to upskill and engage your staff. These are all the things you tell us you need – this program addresses issues of cost, of taking staff from venues and of isolation and regionality. Over 150 Venues and 1,600 staff have been involved in Venue Awareness or Skills Sessions, so far – get on board! Go to our website – www.tha.asn.au and check out the opportunities, the maps of those involved and our testimonials.
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“The lights go on” • The VA session is great for employees and operators alike – be informed, be aware, be engaged and enthused • Skill Sessions that use a Learning Framework called . This is the best on line learning framework we have been able to access and we are committed to it, o Typsy is a compilation of over 500 quality videos covering subject matter for all levels of learning. Videos are between 2 and 5 minutes generally and are surrounded by a learning framework that gives great management capacity to allocate tasks and monitor staff. o GCE Contractors will use Typsy in the VA and Skills Sessions along with practical sessions to inform and upskill your employees. is available for employee and business operators to use a learning platform and has many characteristics that can set venues up for staff integration and continual learning – it can assist with venues managing social media, WHS and many others facets of the venue operation.
Our Aftercare Program: For you and your staff:
The vision for the GCE is “continual improvement of Customer Experiences and support of the Tasmanian Brand” – the Government through its funding arrangement with the THA delivering the Great Customer Experience Program and is here to help Tasmania to achieve that vision. • GCE Contractors will assist venues to use the Typsy framework in venues until operators are comfortable with the product. For your Business
Business Mentoring provided through the Business Tasmania Enterprise Centre Network – we will help you get in touch. Opportunity to talk to someone who can help you to make your business model better, and your business to prosper. It’s working - want to be included? Stephen Long: Phone: 0439 100 290 or Email: stephen@tha.asn.au
February 2020 www.tha.asn.au
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