Campus Commons PT - August 2019



August 1 marks a special occasion for Tiffany and me: Five years ago on that day, we took over Campus Commons Physical Therapy. I had worked at Campus Commons PT for eight years under the previous owner, who owned the clinic for 40 years. Even though I had worked for the clinic, neither my wife nor I had any experience owning a business — and we had some big shoes to fill. The last five years have gone by in the blink of an eye, and we’ve definitely had our ups and downs, but I wouldn’t change anything. When the previous owner first approached us about taking over Campus Commons PT, Tiffany and I had our concerns. One was how being business owners would affect our family. We might have to sacrifice time on the weekends and evenings, but we’d have power over our schedules in the end. Likewise, if we wanted to spend time with the kids, we could easily take the time. The other concerns we had related more to running the business in the short term and the long term. What environment did we want to create for our employees and our patients? How did we want to grow Campus Commons PT?

As novices in a completely new world, the possibilities at our fingertips were both nerve- wracking and exciting. We may not have been experienced business owners, but we had years of experience as employees. Tiffany and I strive to treat our employees how we liked to be treated. We love doing little things for them, like celebrating birthdays and organizing fun team-building activities. Over the years, we’ve taken our staff to minor league baseball games, gone indoor skydiving, and had a fun afternoon at Top Golf, just to name a few. We also wanted to make listening to and acknowledging our patients a priority, and develop long term, trusting relationships with them as we help them heal. In the long term, we wanted to focus on growing Campus Commons PT through more innovative marketing to bring in more of our community. When my wife and I started running Campus Commons PT, we had a staff of six employees who were working with about 450 patients a month. Now, we have 15 employees, and we see over 800 patients

a month, all while still giving each patient the same personalized care they deserve. Most of our patients come to us because they chose to, not necessarily because a doctor referred them. That speaks to our commitment to take our time with patients, even as we begin to outgrow our current location. The last five years have felt like a roller coaster. The first year felt like that first incline — just chugging along. When we started to see some growth and positive feedback from patients and staff, it was like the first exciting drop. Since then, we’ve had so many twists, turns, ups, and downs. And just like a roller coaster, the ride has gone by so quickly. We’re incredibly proud of where we are as a business right now and so thankful for everyone who has supported us.

–Mark Eddy

916-927-1333 1

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