THE PERILS OF THE ‘OVERPROMISE, UNDERDELIVER’ MENTALITY DON’T SET YOUR TEAM UP FOR FAILURE
retain. But lost sales won’t be the only consequence; you’ll also form a culture of dysfunction within your team.
While trying to woo your next big client, it can be easy to get caught up in doing whatever it takes to close a sale. What starts as a simple pitch can quickly turn into promising the moon if you let it. Starting down this slippery slope creates unreasonable expectations and sets your relationship with your prospect up for failure. When you overpromise and underdeliver, you develop a system of dysfunction that fosters lukewarm clients you won’t
RETENTION
Employee retention should be at the top of every business owner’s mind. Depending on your industry, a new hire can cost thousands — even tens of thousands — of dollars. In light of today’s strong economy and low unemployment rate, many large businesses have shifted their hiring strategies to poach talent from small companies. This threat of losing employees causes many small- business owners to overpromise and underdeliver in their internal
EMPLOYEE SPOTLIGHT If you’ve ever called the office, chances are you’ve had the pleasure to speak with April Lyon. As Pye-Barker’s Accounts Receivable Manager for the past five years, April describes her job as simply “doing all the fun stuff.” If you think she’s being facetious, you’d be wrong. April loves to work with numbers almost as much as people.
APRIL LYON FINDS THE BEST OF BOTH WORLDS
“Numbers have always been easy for me,” April reflects. Her talent for math and finances first got her work as an office manager for trucking companies. While crunching the numbers to keep things running at peak performance, April found that she also has a knack for working with customers. “Part of what I like about this job [at Pye-Barker] is that I get to cover both my strengths.” For as long as April has been with us, it’s hard to believe that she came to our team almost by chance. “Luck brought me here,” she tells us. “I was working with the daughter of Jaylene Cox [our office manager] when she mentioned Pye-Barker was hiring. I’ve been here ever since.” When asked why she’s stuck with the Pye-Barker team for so long, April doesn’t hesitate. “This is one of the best companies I’ve ever worked for,” she states. “I love the people here; they’re like a second family!” Speaking of family, when April isn’t solving problems for our customers at the office, she’s spending plenty of time outdoors with her kids. As the mother of four children, two grown with their own kids, a high
school senior, and an eighth grader, April busies herself with the after-school rush. Still, she finds time to fish, hunt, and spend time on the beach with her grandkids. We’re lucky to have such a dedicated, family-oriented member of the team!
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Pye-Barker Supply Co. • www.pyebarker.com
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