“Mainly we’ve got two machines to do any one job,” says Pete. “But if one is being serviced when a hose goes on the other, the fact that Pirtek can turn up in 15 minutes rather than three hours means that we can keep the yard running. “If we were dealing with somebody who took three hours to turn up, we’d be struggling to process the waste. We’d have to accept that a backlog may form and then we’d be playing catchup,” says Pete.
It is clear that Pirtek’s one hour ETA commitment is critical to keeping Golding Skip Hire’s operation running smoothly and therefore, to the company’s ability to keep its commitment to its own customers.
He describes a strong working relationship with the waste management company, developed over the 12 years he has worked for Pirtek. As such, Golding was one of the first accounts Adam got to know. “We’ve been working with them for 12 years, pretty much solid and have never had any issues. They’re also a good supplier to Pirtek Burton. They’re a valued customer and we always try do our best by them.”
“A quick response time is what we need, and that’s what we get,” says Pete.
Adam Holloway is the centre manager at Pirtek Burton upon Trent, responsible for the smooth operation of the franchise that services Golding Skip Hire.
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
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