‘A quick response time is what we need, and that is what we get’
“I’ve done it back to front really. A lot of people go out on the vans and then once they’ve got the experience in the field, they try and work their way into the depot if the opportunity arises. But I did it the other way round, I’ve got experience of both ways round now so I know what it’s like if you’re having trouble on the site. I can put myself in their shoes and think ‘What would I have done?’” That’s not to say his particular career path hasn’t presented problems, however. “I was only about 19 first time round as a manager and when you’ve got a lot of highly experienced 40 to 50-year-old engineers it can be hard to get your point across.”
Adam is committed to the franchise and has great confidence in the people he manages. “I’ve always worked for John,” he says, “and wherever he’s asked me to go and whatever he’s asked me to do, I’ve done. “We’ve got a good cross section on the team, including a new lad who’s settling in well. They’ve all got their strengths in different areas and it’s one of the best teams I’ve worked with.”
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