Pirtek UK – 30 years young
With a new year, comes new challenges and this year Pirtek celebrates 30 years business in the UK, as can be seen on pages six and seven.
Pirtek continues to put customer service and professional workmanship at the heart of what it does but, as can be seen in this edition of In the Pipeline, franchises are extending the scope of their work. Pirtek Tyne & Wear has been pushing the boundaries, developing the Total Hydraulic Management system. This encompasses the maintenance and servicing and management of entire hydraulic systems, helping customers to schedule maintenance, reduce downtime and avoid dangerous and potentially
environmentally hazardous failures. One of the Tyne and Wear franchise’s biggest accounts is with Banks Mining and an interview detailing their relationship can be found on page eight. The advantages of multiple franchises are explored in our interview with Jason Woods, who is the franchise holder of Kidderminster,
‘Pirtek nurtures its staff, making them the best’
Worcester, Gloucester and now Newport and Swansea. He makes the case that owning adjoining franchises simplifies cooperation across borders and that having a larger fleet reduces the risk posed by staff becoming unavailable. See page 20. There is a feature on Burton upon Trent’s relationship with Golding Skip Hire on page 16. The company has a waste reprocessing facility at its site, with heavy duty machinery to shunt the materials around. The franchise has been working with Golding for over 10 years so is a great example of how first rate customer service forges long term business relationships.
Finally, we have a few shorter features looking at how Pirtek nurtures its staff, making them the best and motivating them to stay.
I would like to wish you a happy and prosperous new year and look forward to Pirtek franchises getting repeat business from satisfied customers as well as gaining new business by selling the virtues of the brand.
Chris Stuckey Managing director C
UK 0800 38 24 38 ROI 1800 74 78 35 www.pirtek.eu
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