‘Everything coming off site is tracked and traceable’
“I said to Brian ‘Go out, have a look around, see what’s there, see what we could make of this,’ knowing that in the background we had the Total Hose Management system.” Total Hose Management provided the conceptual basis for the systematic maintenance of hydraulic systems and was something that Pirtek Tyne and Wear had been doing for local family-run mining company, Banks Mining for around three years. Moving into hydraulics has enabled Pirtek Tyne and Wear to pick up further business.
Kevin says, “Brian went out and spoke to several customers and we gained several accounts quite quickly. Some customers had issues with hydraulics systems. We’ve got a couple of guys working for us who are really good on the hydraulics, so we went in, diagnosed the fault, repaired it and as a result picked up the hose work. “Most of the work that we weren’t getting is now coming our way because we’re getting involved in the hydraulic sector.” Data Like Total Hose Management, Total Hydraulic Management is fundamentally a data-based system, in the latter case,
coordinated by a piece of software called Total Asset Management. Kevin expects that all Pirtek engineers will have access to this programme within 12 months. Parts and maintenance are catalogued and the information made available to customers and engineers, allowing components’ end-of-life to be managed in an orderly manner, preventing accidents, reducing downtime and eliminating the environmental damage caused by hydraulic oil leakages. “We attach a tag to a piece of equipment, which could be traceable by RFID (Radio Frequency Identification), barcodes or a unique asset identification number. Then we enter it into the system, which has a customer portal, allowing them to go in and look at the reports we do. “This builds up a massive amount of data that a lot of companies simply do not have access to. We can enter into service contracts a commitment to look after the hydraulic systems, but also to give reports so companies can download and look at the performance of each piece of equipment within their operations. “We’ve spoken to several and none of them had a clue. It’s a massive opportunity.”
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