Travel Tips
As one of the busiest airports in the country, PHX provides a wide range of programs to help passengers with physical, hidden and other disabilities travel smoothly. “We’re committed to providing an inclusive airport experience for travelers of all abilities,” said Ira McCullough, ADA and Title VI Program Manager at PHX. “I encourage passengers and caregivers to review our accessibility resources before their trip so they can travel through Phoenix Sky Harbor with confidence.” Wheelchair service can be requested in advance through an airline, at check-in, from a flight attendant, or curbside from a Sky Cap. Passengers who need extra time or support can request a Compassion Cacti™ lanyard, which discreetly alerts staff. Travelers can also schedule a free Navigator Support Guide for help throughout the airport. Passenger paging is available at any PHX Information Counter or online. The Compassion Corner, located pre-security on Level 3 of Terminal 4 near the B elevators, offers an all-faiths chapel, an accessibility assistance office and a sensory room. PHX is also a certified dementia-
friendly airport and hosts free Dementia-Friendly Air Travel Workshops. The next session runs from 10 a.m. to noon on Wednesday, July 15. Every terminal has a family restroom, and PHX offers nine animal relief areas, including several post-security. The free Aira app offers real-time visual interpreting and wayfinding in Terminal 3, Terminal 4, the PHX Sky Train® and the Rental Car Center. ReBokeh, new this year, uses a phone’s camera with adjustable filters and an AI feature that answers questions about surroundings. Hearing loop technology serves Terminal 4’s D1-D18 gates, sending page announcements directly to hearing aids and cochlear implants. For more information, visit skyharbor.com’s Accessibility and Special Needs pages. To suggest a new accessibility feature, call 602-273-2722 (TTY: 7-1- 1) or email PHXCivilRights@phoenix.gov.
6 Estrella Publishing - Mountain View magazine
August 2026
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