Delegate to Elevate HOW TO ASSIGN ACCOUNTABILITY AND REACH YOUR GOALS
You have a lot on your plate. As an owner managing the day-to-day operations, ensuring compliance with regulations, and maintaining customer satisfaction, it can be overwhelming to think about implementing new ideas or goals. One common mistake many owners make is launching a new initiative, discussing it with the team, and then expecting everyone to know their role and what to do. This approach rarely works in the real world. To ensure that your goals are met, tasks need to be tracked and managed. This is where assigning accountability comes in. THE IMPORTANCE OF ASSIGNING ACCOUNTABILITY If you want something to happen, especially if it requires a change in behavior, you need to delegate responsibility. This doesn’t mean that you, as the pharmacy owner, should be managing every new project or goal. Unless you have a very small team of three or fewer, it’s generally more effective to assign a project manager for each goal. This person, goal owner, point person, project manager, or whatever title you choose is responsible for driving the goal to completion. They don’t have to do all the work themselves, but they are accountable for ensuring that it gets done. THE ROLE OF THE PROJECT MANAGER The project manager is the driver of the goal. They can recruit or assign team members to help them reach the destination. This person should report up to you, the owner, providing updates on the status or results once the goal has been implemented. They essentially own the project plan for this goal, so if a bonus is attached to the goal, the project manager generally gets a bigger piece of the bonus pie. HOW TO CHOOSE THE RIGHT PERSON When selecting a project manager, think about the strengths and skills of your team members. Who has shown leadership qualities? Who is good at organizing and tracking tasks? This is an excellent opportunity for your team to grow and gain more experience. When you delegate responsibilities, you’re not only lightening your load but also empowering your team to take ownership and develop their skills. TRAIN YOUR TEAM To make this system work, you need to train your team to accept delegation and accountability. This might require a shift in mindset for some employees, but with the right
approach, it can lead to a more efficient team. Here are a few key steps to implement:
• Clear Communication: Ensure everyone understands their roles and responsibilities.
• Regular Check-Ins: Schedule regular meetings to track progress and address any issues.
• Provide Resources: Equip your team with the tools and knowledge they need to succeed.
• Offer Support: Be available to guide and assist your project managers.
One recommended resource to help you and your team better understand this type of delegation is the book “The 4 Disciplines of Execution (4DX)” by Chris McChesney, Jim Huling, and Sean Covey. This book provides valuable insights into how to execute your most important goals. BENEFITS OF DELEGATION Delegating responsibilities shouldn’t always rest on the pharmacy owner. Incorporating a system of accountability into your pharmacy can lead to even more successful implementation of new ideas. When you assign project managers, you ensure that tasks are tracked and managed without the headache of dealing with every project yourself. Remember, successful delegation is about empowering your team to take charge and grow, which ultimately benefits your entire pharmacy.
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