10. Customer Cancellation/Rebooking The following payment conditions are applicable for cancellation: Open courses: • 0 – 5 working days prior to course: 80% of course fee will be charged • 6 – 10 working days prior to course: 50% of course fee will be charged • 11 or more days prior to course: No charge Company-internal courses: • 0 – 5 working days prior to beginning of course: cancellation fee (100% of course fee) plus possible travel and accommodation expenses 11. Replacement Replacement participants are allowed at any time. Immediate notification to the training department with personal details is required. 12. Resignation No reimbursement (partial or otherwise) will be given if a participant withdraws from the course after commencement.
13. Cancellation by QCM If a course is cancelled or rescheduled for any unforeseen reason (i.e. illness of the instructor), an alternate date will be arranged. If a participant is not able to take part on the new date, a refund will be made of the paid fees. QCM will not be liable for any claims of compensation for travel, hotel, etc. 14. Copyright The training material is protected by copyright in which QCM has explicit rights. Permission must be obtained from QCM prior to any other use, storage, or distribution. 15. Alterations We reserve the rights to adjust course fees and course content, as well as performance dates and locations. 16. Place of Jurisdiction Bern, Switzerland is the place of business, and therefore QCM falls under Bern’s legal jurisdiction.
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www.qcm.ch
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