People Centred Design
People Centred Design sits at the heart of the design of all health and wellbeing environments. Only through empathy, understanding and appreciation can we as designers interpret emotional need into physical space. The complex and sometimes contradictory nature of healthcare and wellbeing spaces means we continuously need to return to our service users to test our design ideas, and by putting them at the heart of the process we can ensure this permeates the entire design. Collaboration and co-production is a cornerstone value at Gilling Dod, ensuring people-centricity in all we do. By engaging with experts by experience, service users, staff and stakeholders in a co-productive manner, our designs resonate with warmth and humanity, steering clear of clinical sterility and institution. Tailoring our approach to each project, we create bespoke engagement strategies from inception, incorporating service user consultations and workshops to glean valuable insights. Utilising communication tools like games 3D interactive and immersive design, virtual reality, physical models, role play and gaming we are able to make design accessible to all. With the continual advancement of technology touching on all aspects of healthcare, we have evolved our engagement process to suit and work closely with Clinical and Nursing teams to ensure our understanding and influences are balanced and consistent. Person centred design takes on board clinical risk, physical health and complex health needs ensuring a fully sustainable and holistic design is created. Ultimately, communication is the key and through our numerous award-winning projects, across numerous healthcare specilialties, we have learned the importance of taking the time to listen.
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