Phononic SOCaaS

Support

SERV I CE DEL I VERY ESCALAT I ON L I ST

Assigned Customer Implementation Advocate Manager Customer Implementation Advocate Cheryl Thibodeaux Director, Customer Implementation Advocate Dan Watts VP, Product Mgt. & Business Development

1 st Level

2 nd Level

servicedeliveryescalations@segra.com

O: 803.995.8555 C: 803.587.0646 cheryl.thibodeaux@segra.com O: 803.888.3106 C: 803.230.7341 dan.watts@segra.com

3 rd Level

4

th Level

CNOC ESCALAT I ON L I ST

1.833.467.3472 customercare@segra.com O: 540.941.6799 C: 540.241.9097 gay.sterman@segra.com O: 803.726.4012 C: 864.415.5269 andrea.redfern@segra.com O: 803.726.8302 C: 803.417.8856 nicole.price@segra.com

On-Duty Support Analyst

1 st Level

Gay Sterman CNOC Manager Andrea Redfern Sr. Manager, CNOC Nicole Price Senior Director, Customer Service

2 nd Level

3 rd Level

4 th Level

SEGRA.COM | 833.GO.SEGRA

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