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CONNECTING THE CHART MEMBER COMMUNITY
GOURD NEWS OF THE DAY NOVEMBER 2024
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Louisville Keynote: Dr. Ivan Joseph Elevate Your Team to Champion-level Performance
Great conference keynotes set the tone and give you a new way of looking at something that can entirely change your approach. CHART is delighted to announce that Confidence Coach Dr. Ivan Joseph will keynote CHART 107 in Louisville. He’s an engaging, powerhouse speaker that will inspire you to elevate your team to achieve even your toughest goals! Registration is now open at chart.org!
Dr. Ivan Joseph Author, Speaker, High-performance Coach
Legends of the Seelbach
Louisville’s “grand hotel” may be the most storied venue yet to host a CHART conference.
Hidden Rathskeller
Tucked away in the hotel's lower level, this cellar space captures the essence of a traditional German Gasthaus. What sets this Rathskeller apart is its remarkable adornment with Rookwood Pottery. The vaulted ceilings, rustic wooden beams, and intricately tiled walls reflect the craftsmanship of old-world Europe. Since the founding of CHART, we keep conferences fresh and exciting by going to different cities and venues each time. You won’t want to miss this conference! Not only for the professional development content, but for the opportunity to stay in this iconic landmark hotel!
Find out more at seelbachhilton.com/videos
In just four years of CHART membership, Kim has truly made her mark, diving headfirst into multiple volunteer roles: Announcing Our Louisville Conference Director: Kim Evans!
• Hospitality Co-Director in Las Vegas • Volunteer Co-Director in Orlando • Communications Director in Charlotte • First Time Attendee Co-Director in Chicago
Kim’s energy and passion have driven her from city to city, and now she’s bringing that same excitement to Louisville. We can’t wait to see what she and her conference team will do to make Louisville a valuable and successful conference!
CHART Experts at the Wisconsin Restaurant Association’s Women in Hospitality Conference With Donna Herbel of Blue Phoenix Learning moderating, Nikki Fuchs de Calderon of New Perspective Senior Living and Lisa Holloway of CKE Restaurants shared invaluable insights on employer branding and its connection to retention. Here are two key ideas they shared at the September 10 event: Every company has a company culture. Leaders must ask if the culture meets the company's needs and vision for the future as well as the present. The story told through recruiting processes has to come to life when work actually starts, or the disconnect will show up in retention. 1. 2.
Left to right: Nikki Fuchs de Calderon, Lisa Holloway, and Donna Herbel
PresidenTalks Embrace the Emotions that Come with Change
Change: an infinite non-linear and fluid phenomenon that doesn’t discriminate, transforms something to its future state. – Definition from Change Enthusiasm Global I recently received this definition for change, and it made me think about how as leaders in training we are truly leaders in change. Changes, whether they be expected or unexpected, will happen. The key is how we navigate a change event. First, we must recognize how we “feel” about the change, experience the emotion that comes along with it, and then choose to transform the emotion into action. This is where I believe the learning experience (and subsequently growth) comes from. I think about these opportunities in terms of a maze. At each turn you usually have a choice to go right or left. One choice will take you to another chance in a new space, while the other may take
CHART President Dr. Felicia White, Ed.D, CHT
you to a dead end. Although it may not seem like it, the choice that may seem like the wrong choice is not necessarily a bad choice. Instead, it could be an opportunity to reflect, regroup, and proceed again while applying what was learned. Training teams are often responsible for implementing changes which have been initiated by other departments. When this is the case, we must lead the change while navigating the emotions of those who have to act on these changes from the front lines of our business. I am learning that part of the process is to embrace the emotions which come along with change. I invite you to look back up-top at the definition for change. Change is infinite, so change always happens. Change is non-linear, so it cannot always be predicted or follow a particular pattern or order. In other words, change can be unexpected. Change transforms something to its future state. This portion of the definition highlights the need for change. Whether the end result of a change is meant to be service-related, operations-related, or it is a personal change, it will start with behavior change that is initiated by making a choice. I have a tattoo of a double-sided arrow on my arm to remind me of the importance of choosing. We can help those we train in the process of choosing, once we have made our own choices. Choose Change!
Jennifer Belk White Leads WFF’s Change Maker Session
On September 27, CHART’s own Dr. Jennifer Belk White, Ed.D. facilitated a dynamic virtual session for the Women’s Foodservice Forum (WFF) Change Makers titled Facilitate Like a Boss: Leveling Up Your Meeting Facilitation Skills . The session, attended by more than 20 emerging women leaders, focused on developing essential skills such as concise decision-making, leadership demonstration, time management, and fostering inclusive discussions. WFF reported that the interaction was so strong throughout the session that they went off-script and opted to lengthen the discussion about facilitation best practices. With Jen as a role model, participants learned how to leverage new facilitation techniques in real time!
Welcome New and Returning Members!
Since April 1, 2024
Adrienne Mills, Loews Hotels Alejandro Pimentel, Bricktown Brewery Alyssa Achkinazi, Stonefire Grill Amber Miller, Choctaw Nation of Oklahoma Amy Krallman, BJ's Restaurants Amy Ricchiuto, Hyatt Hotels Corporation Andre Campbell, Sandals Resorts International Ashley Maslowski, The Common Man Bailey Suwinski, Elia Group Bob Shirley, Texas Roadhouse Brandi Wright, Jason's Deli Breanna Bryan, Burgers of Beaumont Brooke Heard, Inspire Brands Brooklyn Johnson, Choctaw Nation of Oklahoma Bryan Levine, BJ's Restaurants Bryan Palafox, Zankou Chicken Caleb Miller, Oklahoma City Thunder Carla Bostick, Divi Hotels Marketing, Inc. Casey Billingsley, Stan Clark Companies Catherine Whiteside, Smashburger Chad Hohensee, Original ChopShop Chelsea Binyard-Turner, US Air Force Lodging Cheryl Bailey, BJ's Restaurants Chris Palma, Smashburger Cole Ransom, Piada Italian Street Food Darla Tillman, Choctaw Nation of Oklahoma Dave Rozelle, Take 5 Oil Change Fremina Funmaker, Ho-Chunk Nation Gabriela Salas, California Fish Grill Gary Ford Jr, BJ's Restaurants Gary Staub, JM of Michigan Gayle Shuff, Texas Roadhouse Ginny Gamlen, Augusta National Golf Course Grace Bunni, The h.wood Group Hannah Dinan, Pagliacci Pizza Davor Sarenac, Smashburger Elizabeth Ropati, Dewey’s Pizza Eric Carlson, Zaxby's Eric Reid, Hornblower Group
James Elliott, Loews Hotels at Universal Orlando Jamie Herring, Free Range Concepts
Matt Wilson, Newk’s Eatery Mellanie Marrichi, Haven Hot Chicken Michael Biesemeyer, Mastro's Steakhouse (Landry's) Michael Hunka, The Keg Steakhouse and Bar Michelle Boury, Flik Hospitality-Compass Group Michelle Kiker, Golden Chick Michelle Laing, Sandals Resorts International Michelle Polachek, JDK Management Nathan Metzger, Ruby Tuesday Nayely Madera Casillas, Golden Chick Nicole Apiscopa, US Air Force Lodging Paige Robinson, Jack's Family Restaurants Raeanna Woodall, Salamander Collection Raquel Sperling, El Pollo Loco Rebecca Rudolph, Papa Murphy's International Reginald Evers, Whataburger Ruby Hicks, Del Taco Sandra Hubbard, Whataburger Selah Briedwell, Choctaw Nation of Oklahoma Shannon Menaul, The Keg Steakhouse and Bar Sheridan Cloud, Ho-Chunk Nation Sigourney Hastings, Sandals Resorts International Stephanie Atencio, BJ's Restaurants Stevie Rabinowitz, BJ's Restaurants Susie OKeefe, Loews Hotels Terri Fowler, Pawnee Tribal Development Corporation - Stonewolf Casino Thara Alleyne, Loews Hotels Tiffany St. Amant, BJ's Restaurants Travis Bowman, First Hospitality Trent House, Nostimo Brands Trevor Mullins, Choctaw Nation of Oklahoma Tyler Holbrook, Chickasaw Nation, WinStar World Casino and Resort Vail Hallmann, Puttshack Veronica Marquez, Little Caesars Wanda Gray, The Flame Broiler, Inc. Wesley Fox, Choctaw Nation of Oklahoma Will Godoy, BJ's Restaurants
Jas Randhawa, Elia Group Jason Parker, Whataburger
Jeff Mitchell, Take 5 Oil Change Jeff St Andrew, Nostimo Brands Jeffrey Reavis, Brixx Wood Fired Pizza + Craft Bar Jenn Brown, Smashburger Jennifer Kuan-Melendez, Yoshinoya America Jenny Greenlief, Salamander Collection Johanna Wilzbach, Winans Coffee & Chocolate John Clifford, Pagliacci Pizza John Mildner, MWGM INC. John Zurovchak, Burger King Joseph Bates, SoNapa Grille Joy Joslin, Oklahoma City Thunder Juliette Jones, The Culinary Creative Group Justin Crabtree, Harwood Hospitality Group Kelly Hurlburt, Twin Peaks Ken Ramsey, Atrium Hospitality Kim Snitker, Ben E. Keith Kris Schulz, Culver's Franchise Services Kyle Jenkins, BJ's Restaurants Kyle Sessions, Whataburger Lauren Barry, US Air Force Lodging Lauren Heavern, Zaxby’s Len Diptee, Divi Hotels Marketing, Inc. Liliana Molina Lomba, Loews Hotels Lisa McClure, Jack in the Box Lisa Shell, Benson's Restaurant Group Liz Banks, Good Times Restaurants, Inc. Lynn Domzalski, Nostimo Brands Mackenzie Stumpf, Innisbrook Resort Marc Aust, Burger King Marcel Humphrey, Little Caesars Maria Reichl, Portillo’s Mario Rodriguez, Cooper's Hawk Winery & Restaurants Mary Davis, Blake's Lotaburger Mary Scott, Golden Chick
Virtual Competency Recap + 2025 Dates
More than 20 of your peers took advantage of the Executive Track: Strategic Planning virtual sessions on October 8 & 15, 2024. Plan your development for 2025 now by putting these dates on your calendar. Registration will open a couple of months before each one: Manager Track: Operational Knowledge April 22 & 29, 2025 3:00-5:00 PM ET Trainer Track: Participant Management October 14 & 21, 2025 3:00-5:00 PM ET
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org
Wouldn’t it feel great to send a trainer to CHART for FREE? Nominations are now open for Louisville! Deadline: December 1 Nomination form: chart.org > Membership & Community > Awards & Scholarships Each conference, we open up CHART’s Learning Legacy Fund (LLF) to provide grants to up-and-coming hospitality trainers who might not have the budget to attend CHART. The grant will cover the recipient’s conference fee, three nights hotel, airfare, and a stipend to cover other expenses. CHART Members and partners are encouraged to nominate worthy candidates for this special grant.
Free Wednesday CHART Webinar: Mac & Skills: Stirring Up Success in Noodles & Co Digital Training November 6, 2024 @ 2pm EST Step into an operation where innovation meets education and unlock the secret training recipe that's cooking at Noodles & Co. In an industry where keeping teams up-to-date is as crucial as the food served, discover how they masterfully employ Wisetail's learning technology platform to deliver engaging development experiences across 474+ corporate and franchise locations nationwide. They will share their experiences, challenges, and solutions in crafting a cohesive learning ecosystem that not only keeps pace with restaurant innovations and efficiencies, but also fosters a culture of continuous learning and development among staff.
Becky Randall Director of Training, Noodles & Co Faith Whitney Training Design Manager, Noodles & Co Register now at chart.org > Trainer Development and Events > Upcoming Webinars
CHARTTube1: Conference FAQs Videos on YouTube Check out our brief, but very helpful videos that explain key elements of our conference programming: How the Competency Program Works Planning Your Session Agenda What to Expect What to Do in Advance What to Bring 18 Tips for Getting the Most out of Your Conference Experience Comparing the Summer vs. Winter Conferences
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