CHART Experts at the Wisconsin Restaurant Association’s Women in Hospitality Conference With Donna Herbel of Blue Phoenix Learning moderating, Nikki Fuchs de Calderon of New Perspective Senior Living and Lisa Holloway of CKE Restaurants shared invaluable insights on employer branding and its connection to retention. Here are two key ideas they shared at the September 10 event: Every company has a company culture. Leaders must ask if the culture meets the company's needs and vision for the future as well as the present. The story told through recruiting processes has to come to life when work actually starts, or the disconnect will show up in retention. 1. 2.
Left to right: Nikki Fuchs de Calderon, Lisa Holloway, and Donna Herbel
PresidenTalks Embrace the Emotions that Come with Change
Change: an infinite non-linear and fluid phenomenon that doesn’t discriminate, transforms something to its future state. – Definition from Change Enthusiasm Global I recently received this definition for change, and it made me think about how as leaders in training we are truly leaders in change. Changes, whether they be expected or unexpected, will happen. The key is how we navigate a change event. First, we must recognize how we “feel” about the change, experience the emotion that comes along with it, and then choose to transform the emotion into action. This is where I believe the learning experience (and subsequently growth) comes from. I think about these opportunities in terms of a maze. At each turn you usually have a choice to go right or left. One choice will take you to another chance in a new space, while the other may take
CHART President Dr. Felicia White, Ed.D, CHT
you to a dead end. Although it may not seem like it, the choice that may seem like the wrong choice is not necessarily a bad choice. Instead, it could be an opportunity to reflect, regroup, and proceed again while applying what was learned. Training teams are often responsible for implementing changes which have been initiated by other departments. When this is the case, we must lead the change while navigating the emotions of those who have to act on these changes from the front lines of our business. I am learning that part of the process is to embrace the emotions which come along with change. I invite you to look back up-top at the definition for change. Change is infinite, so change always happens. Change is non-linear, so it cannot always be predicted or follow a particular pattern or order. In other words, change can be unexpected. Change transforms something to its future state. This portion of the definition highlights the need for change. Whether the end result of a change is meant to be service-related, operations-related, or it is a personal change, it will start with behavior change that is initiated by making a choice. I have a tattoo of a double-sided arrow on my arm to remind me of the importance of choosing. We can help those we train in the process of choosing, once we have made our own choices. Choose Change!
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