Investing in our people
Skills and Training Our Learning & Development team is committed to ensuring that everyone has the knowledge, skills and expertise to perform to consistently high standards and achieve their potential. A formal development and review plan is in place for each individual. LEAP which is our career development and leadership programme continues to be the cornerstone of our career progression and talent management programme within Whistl. In 2017, 69% of all candidates successfully completed the LEAP programme and 49% of all successful candidates have received a promotion or additional responsibilities since graduating. 2018 will see the programme expand to encompass Whistl Fulfilment. In addition, our online e-learning and performance tool, My Academy has been updated to include ‘My Appraisal’. This enables individuals and managers to carry out appraisals, set objectives and capture employee performance online in a more e¤cient and measurable way. Apprenticeships Since the introduction of the ‘levy’ in April 2017 we have been working with external training providers to clearly understand the new rules around apprenticeships and how we can best use them within our organisation. In addition to the existing driver and warehouse apprenticeships we have introduced new schemes covering engineering and transport planning with a view to widening these schemes to cover most departments within Whistl. We currently have 5 apprentices active within Whistl, however, this will increase with the new opportunities outlined and clarified in the revised framework. The new apprenticeships o¦er training to new sta¦ as well as growing talent from our current employees and with the removal of the ‘aged 25’ restriction this widens the scope of who can qualify and benefit from these qualifications. Engagement and Empowerment We value what our employees think and how they feel. To monitor the satisfaction of our employees, each year we undertake an online employee engagement survey, MySay, run by an independent company. In 2016 the results were exceptional; we recorded a 92% response rate and 65% engagement level. This year we have achieved an even better response rate of 94% and an engagement score of 70% which is higher than the industry benchmark. Valuing our people
Corporate Responsibility | Whistl Annual Report 2017
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