ROI OBJECTIVE
ROI RESULT
REDUCE GO-BACKS
USING ROUTEWARE DIGITAL TECHNOLOGY
Grand Rapids, MI, reduced go-backs to one missed stop per route daily (a minuscule .025% of all stops).
End costly go-backs, driver frustration, and poor customer behavior. GPS location data, photos, and video help prove collection verification and settle disputes over skips.
ROI OBJECTIVE
ROI RESULT
REDUCE INCOMING CALLS
USING ROUTEWARE DIGITAL TECHNOLOGY
Oakland County, MI, estimates that its incoming call volume is down by 200 calls daily, a savings of five hours per day, since adding alternative education and outreach tools.
Offer customers alternative ways to contact the collection service with chatbots and other support, freeing 311 reps for other duties and calls.
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