11 RETURN ON INVESTMENT PATHWAYS FOR OPERATIONAL DIGITIZATION
ROI in solid waste and recycling route management can take many, often overlapping forms, from better customer experiences to reduced operating expenses. Yet that range is frequently overlooked in pursuit of one or two key performance indicators (KPIs), such as lowering inbound call traffic or slashing worker overtime hours.
Achieving even half of these activities could significantly transform ROI for a public or private hauler. All 11? That possibility underscores the power of digital enablement. The same forces that continue to reshape nearly all aspects of commerce, from manufacturing and entertainment to communication, finance, and health care, are now available to waste and recycling fleet operators. “Some wonder why our pilot programs are so successful,” says Fournier, referring to the Routeware SmartCity fleet management software. “The report we produce at the pilot’s conclusion is presented to city councils. City officials see the irrefutable performance data, which pushes their acceptance over the finish line.” Routeware sees a similar demand for actionable insights on the private side, addressed through the company’s Elements offering. To get a sense of what life is like on the digital side, consider the following ROI goals and how digital routing solutions can help waste and recycling haulers achieve them >>>
Today, ROI can be viewed across a benefit spectrum that includes the following possible mandates:
• • • • • • •
Optimize fleet operations
Reduce route times
Reduce go-backs
Reduce new driver training time Increase dispatcher productivity Increase back-office productivity Reduce incoming customer calls
• Increase revenue from overages, service increases, and accurate route sheets • Reduce expenses related to accident/property damage exoneration • Reduce printing and mailing costs • Reduce contamination costs
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