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CONFERENCE OPENING AND WELCOME Clare Warrington, MSc FCIPPdip AFHEA Chair
Conference opened with a punchy video, to show the wealth of activities planned for our Annual Conference and Exhibition (ACE) 2023, against the beautiful backdrop of the Celtic Manor Resort in Wales. This got everyone motivated and ready for the jam-packed two days ahead.
Clare thanked our sponsors and extended a warm welcome to our overseas guests, who had travelled from all corners of the world, including America, Canada, South Africa and Australia.
Clare went on to discuss some of the recent activity the CIPP has been carrying out, covering the areas of: l policy and research l membership l Advisory l the Payroll Assurance Scheme (PAS) l National Payroll Week.
And, of course, in addition to activity that has been and gone, Clare also took a look to the future and excitingly, the whole raft of activity yet to come, including: l responses to government consultations and calls for evidence l the IPP being Ofqual recognised for assessing the Level 5 Payroll Assistant Manager apprenticeship l the graduation ceremony 2023 l consultancy
l the annual general meeting (AGM) l BeConnected sessions in 2023.
“It’s always a brilliant conference. I felt the workshops were even more informative this year. The highlights for me were the policy team and Justine Riccomini. Justine should have her own show. She is just brilliant” Trudy Bailey MCIPP, UK and Ireland payroll manager, Arrow Electronics UK Ltd
Clare then declared conference open, reminding attendees that sponsors were there to speak to, and the CIPP was on hand to help with anything they needed.
“Great for networking and finding other payroll
professionals that specialise in what we cater for but also for speaking to others about their payroll processes and needs”
Tina McCollum ACIPP, payroll manager, Kendall Wadley LLP
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PLENARY ONE KEYNOTE SESSION – HMRC UPDATE Angela MacDonald , deputy chief executive and second permanent secretary, HM Revenue and Customs (HMRC)
PLENARY THREE 5 SKILLS TO SUCCEED IN A SQUIGGLY CAREER Helen Tupper and Sarah Ellis, co-founders of Amazing If In this keynote, Helen Tupper and Sarah Ellis, co-founders of Amazing If, explained what a squiggly career is, and shared the five most important squiggly skills of: l strengths l values l confidence l networks l possibilities.
Stuart Price, head of product at MHR introduced the sponsored keynote speaker.
KEYNOTE SESSION SPONSORED BY
Angela MacDonald took to the stage to deliver an update on HMRC’s activity and areas of focus going forward. Angela spoke for around 20 minutes, and the key messages delivered in her speech included: l awareness that payroll, pensions and reward are inextricably linked to the tax system, and that HMRC has a shared interest with conference attendees in getting things right l HMRC knows its service levels haven’t been where they should be, but it can only improve this by making the tax system simpler for its customers through digital services l HMRC wants to work with payroll, pensions and reward professionals to identify pinch points, find solutions and help customers interact with the tax system in new ways l HMRC will keep listening to the views and ideas presented by payroll, pensions and reward professionals.
Helen and Sarah encouraged people to chat with those sat on their tables, to identify their ‘wins’ for the week, and to take pride in them. Attendees left the session feeling motivated and ready for day two.
Angela then answered questions posed by the audience for the remainder of her slot. She was open, honest and approachable throughout. Her update was very well received by the audience.
PLENARY FOUR FINANCIAL WELLBEING
PLENARY TWO CIPP POLICY TEAM UPDATE Samantha O’Sullivan ChMCIPPdip, policy lead Mathew Akrigg ACIPP, policy and research officer
Michelle Sutton MCIPPdip, head of compensation and reward, SUEZ Ian Hodson, MSc ChMCIPPdip, director of people and culture, Housing 21 Emma Stockdale, research lead, Nest Insight
POLICY UPDATE SESSION SPONSORED BY
Sam and Mathew from the policy team delivered the second plenary of day one of conference, and provided an update on what the team has been doing, an overview of the flurry of consultations and calls for evidence which could have an impact on the payroll profession and, of course, discussion of what’s coming up and how you can get involved. Sam discussed the letter the CIPP received from the chancellor of the Exchequer, Jeremy Hunt, which voiced his support for National Payroll Week, the creation of the earned wage access Code of Practice, the CIPP’s interactive payslip tool and a couple of the surveys and reports the team has produced over the course of the year.
Hosted by: Mathew Akrigg ACIPP , policy and research officer
Those who joined this session listened to a panel of experts discuss what they are doing in the financial wellbeing space to help support employees, through payroll.
Turning to consultations and calls for evidence, Sam discussed some of the more prominent ones we have seen, explaining what the proposals for each were, how the CIPP responded and some of the key things to look out for.
Mathew then discussed some of the changes on the horizon, to include (but not limited to): l new National Insurance (NI) categories for investment zones l changes to paternity leave l carer’s leave
l neonatal pay and leave l flexible working l changes to automatic enrolment.
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CONFERENCE WORKSHOPS
PLENARY FIVE EMPLOYMENT LAW UPDATE Laura Collins, employment solicitor, Han Law Laura Collins of Han Law Co updated delegates on some of the key employment law changes introduced in 2023, to help employers make the changes necessary to remain compliant.
6. life cover: no medicals required: free life insurance 7. no hidden fees or charges: you just pay a percentage of your pay 8. tax-free lump sum: can be taken in addition to a regular pension 9. pension increased with inflation: the value of your pension in payment is protected 10. saving for retirement is crucial: maintain your lifestyle in retirement.
Laura also discussed the following areas of interest: l fertility recommendations for employers l transgender and non-binary inclusion at work l menopause l what the empowered manager is capable of.
W1 – PAY TRANSPARENCY AND EQUALITY ON THE GLOBAL SCENE Ana Laiu MSc FCIPPdip, head of payroll, PPHE Hotel Group Ana brought her wealth of both global and UK payroll knowledge to this workshop, to provide delegates information regarding: l equal pay and pay transparency as defined by law l pay fairness, the minimum pay protections guaranteed by law and the associated reporting l assessment of where the UK sits in relation to the rest of the world when it comes to the gender pay gap.
This was a very thought-provoking session and those who attended will have come away with ideas on how to implement useful changes within their organisations.
W3 – WHAT MAKES A SUCCESSFUL PAYROLL BUREAU? Barry Matthews, consultant, Bureau Strategy Barry Matthews set out the background of the payroll industry and how the sector is viewed by some accountancy practices. The question of whether payroll is a cost centre or a profit centre was raised and there was discussion of how bureaux can move away from ‘undervaluing’ this important function. Additionally, Barry highlighted the ‘creeping normality’ of payroll legislation, its ever-increasing complexity and how this should factor into payroll pricing decisions. Eight success factors were provided for payroll service providers to consider to give their bureau the best chance of success. They were to: l communicate complexity and scope of service l measure and reward performance l network with peers l know your software (and the alternatives) l know your clients – actual and potential l demand respect for your time, your team, the profession l invest in ‘soft’ skills l create space.
PLENARY SIX HMRC Q&A PANEL SESSION Mathew Akrigg ACIPP, policy and research officer Richard Garth, customer and stakeholder lead, HMRC Colin Shingler, assistant director – head of customer stakeholder engagement team, HMRC Phil Batchelor, deputy director for income tax policy, HMRC Hosted by: Justine Riccomini MSc FFTA AIPA Chartered MCIPD ChFCIPP, head of taxation, the Institute of Chartered Accountants of Scotland (ICAS) The final plenary of day two and indeed, ACE 2023, saw representatives from HMRC, along with Mathew, answer a raft of questions on a variety of tax-related topics. Some of the questions had been submitted in advance of the plenary, but others were provided on the day, as attendees were invited to ask their burning questions through the conference app.
W2 – PENSIONS TOP TIPS Shaun Tetley FCIPP, payroll and pension manager, Portsmouth City Council Shaun’s session was centred on defined benefit pension schemes, with a focus on ensuring employees know just how important their pensions are. He shared some of his key tips and resources. Shaun shared his own personal ten reasons for joining a pension scheme and never opting out: 1. free money from your employer: your employer shares the cost 2. free money from the taxman: tax relief on all your contributions if you pay income tax 3. increased quality of retirement: the state pension will never be enough to live on 4. no investment risk: a pension based on your pay and length of service 5. protection and security: ill health, family and dependants benefits provided
Feedback following the session indicated that delegates thoroughly appreciated the candid responses to the questions asked, and that the closing plenary was a huge success.
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l ‘pushing’ and ‘pulling’ l achieving the organisation’s dream l finding head space.
Karen and Maria delivered a very informative and enthusiastic workshop encouraging audience participation. They spoke about the plethora of training courses available and variety of career paths within the payroll profession, and how different skillsets can be matched to job roles and teams. They discussed how this can subsequently improve recruitment and retention, creating a motivated and dynamic team which embraces change, meaning that individuals feel valued.
W4 – MASTER YOUR OWN SUPERPOWER! Dr Sue Smith EdD MA BEd FHEA FCMI Cmgr Assoc CIPD ACIPP, education director In this highly personal session, Dr Sue talked through the moment she realised what her superpower was, and how she has since optimised the power within that superpower! A variety of video clips were shared to complement the session, including Elizabeth F Loftus discussing ‘false memories’ and the unforgettable scene from the cult classic film, ‘Coach Carter’, on the topic of revealing our greatest fears. The session also addressed the dreaded imposter syndrome, as it’s now widely recognised that this is something almost all of us will face at some point in our lives. It was a highly motivating presentation and a great addition to the opening day of the conference.
W9 – STRATEGIC APPROACH TO PROBLEM SOLVING Ellis Rees ChFCIPPdip, strategic account director UK and Ireland, ADP In this session, Ellis covered several areas, and allowed time for Q&As at the end of the session. The questions he answered were as follows: l what’s a strategic approach to problem solving? l why use a structured approach? l what is DMAIC? (Define, measure, analyse, improve, control) l how would this work in a payroll environment? Ellis gave comprehensive scenarios for each stage of the DMAIC model, to bring the theory to life and put it into practice. The workshop ended with a summary of the key takeaways, as the session was jam-packed full of information for attendees to digest.
W6 – LOOKING AFTER THE PAYROLL AND REWARD PROFESSIONAL Karen Beckett BA (Hons) ChFCIPP, head of payroll and benefits, Dorset HealthCare University NHS Foundation Trust Karen hosted a very passionate session covering stress and mental health in the workplace. She first discussed the signs and triggers which can happen either inside or outside of the workplace, which could affect the health and wellbeing of an employee. Karen provided advice on the types of support that could be implemented to help employees get through difficult times, such as: l providing safe places l appointing health and wellbeing champions l training on the importance of looking after our health and wellbeing l being your own role model.
W8 – NATIONAL MINIMUM WAGE (NMW) Jeni Morris, head of NMW specialist team, EY Jeni’s session was catchily titled, ‘Minimum wage, maximum confusion’, which we’re sure resonates with many payroll professionals. In this highly informative session, Jeni covered: l current enforcement activity by HMRC (proactive and reactive enforcement) l the importance of identifying the different types of category for NMW purposes (salaried / time / unmeasured / output) l what’s included in working time (training / being ‘on call’ / working through unpaid breaks / dressing time) l what’s included and what’s excluded for the purposes of calculating NMW (pay elements / deductions / reductions) l salaried excess hours. Jeni closed by providing an update on the recent HMRC consultation ‘Improving the data HMRC collects from its customers ’, which focussed on the collection of more granular information regarding employee hours worked. She stated that we will have to see how this will link with NMW legislation and obligations, so watch this space…
This was a thoroughly enjoyable session, covering a topic that affects us all.
W5 – ORGANISATIONAL STRATEGY DEVELOPMENT Elaine Gibson MSc ChFCIPP MCMI FHEA, consultant, People Transformation Elaine’s workshop was aimed at individuals at manager / leader level. It was a highly interactive session which explored how to co-ordinate teams, while linking wider businesses strategies to team goals.
W10 – THE PENSIONS REGULATOR (TPR): PENSIONS UPDATE Andy Nicholls FCIPP, industry liaison officer, TPR Representatives from TPR gave an update on all things pensions dashboards related. This included an update on the Pensions Dashboards (Amendment) Regulations 2023, with helpful advice on what scheme managers should be doing now in preparation.The tips included: l reading TPR’s guidance l deciding how to connect to the dashboards l including pensions dashboards as an agenda item l ensuring data accuracy.
W7 – WHAT’S IN THE TOOLBOX TO ENHANCE YOUR PAYROLL CAREER? Karen Thomson MSc ChFCIPPdip FHEA, UK payroll director Anderson Anderson & Brown LLP
Elaine discussed: l how to understand a business l a leader’s responsibilities
Maria Mason MCIPPdip, partner at BDO LLP
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The four key steps for getting ready were listed as understanding the data, assessing the quality and accessibility of that data, considering data items for matching criteria and implementing plans to improve and then maintain data quality.
This very detailed workshop ran through some hot topics in the directors’ tax and NI space, including, but not limited to: l off payroll workers l non-executive directors fees and expenses l NI – common errors l nominee directors l non-resident directors l homeworking (including overseas) l The Chartered Institute of Taxation’s Employment Taxes Voice , issue 8 2023. This was an invaluable session in the ‘skilled professional’ stream, and provided some insight into areas payroll professionals regularly encounter.
Laurie’s workshop addressed the many challenges faced by employers looking to recruit, as well as issues concerning retaining current staff. It’s accepted that resources are stretched thin in many organisations, so how employers can maximise the impact of the benefits they already offer was discussed. Laurie stressed the importance of ensuring businesses are offering the things which really matter to employees, exploring: l getting the basics right l taking benefits to the next level l the wider employee value proposition.
W16 – QUALITY OVER QUANTITY: HOW TO USE MICROLEARNING Polly Sinclair MSc FCIPPdip MSET, programme tutor, West Suffolk College Polly explained how payroll professionals can ensure they’re constantly developing their knowledge and skills without the need for lengthy training days, by using microlearning – a quality over quantity technique. She discussed the benefits of this approach and how it can be successfully embedded into an organisation’s learning and development strategy.
W11 – ANTI-MONEY LAUNDERING (AML) – WHAT YOU NEED TO KNOW Samantha Grant, head of business development, Institute of Accountants and Bookkeepers (IAB)
W15 – CYBERSECURITY PANEL Jim Steven, Experian Brian Sparling ChFCIPPdip, payroll services and compliance principal (EMEA), Ceridian Europe Ltd Will Jackson ACIPP, chief executive officer, C2 Risk Danny Rice, manager UK payroll product management, Workday James Proctor ACIPP, chief operating officer, Phase 3 Companies nowadays are facing the very real threat that they log on to find their data is being held to ransom. This session was hosted by Vickie Graham and saw a panel of experts discuss the impacts of ransom attacks, how to mitigate against them and what to do when (not if) it happens to you. Payroll data is some of the most valuable data out there and the reputational damage of an attack on your business can be huge. It can be scary stuff, but this knowledge is essential to know what can be done in a crisis. Everyone thinks they’ll be OK, until they’re not.
Nikki Coles,deputy head, AML compliance and professional standards, (IAB)
W13 – MANAGING GLOBAL MOBILITY
Samantha Grant and Nikki Coles from IAB dove into the muddy waters of AML and how it relates to payroll professionals. With payroll data being a critical and often expensive part of a company’s finances, it’s ripe for fraud and tax evasion risk. This session explored some of the main risks involved in payroll departments, as well as how to mitigate against them. Importantly, the discussion in this session centred around who needs to have AML supervision. With the punishments for not bothering being severe, it’s important you understand your duties and comply where needed.
Moniza Syeda, global mobility content manager, Tolley’s (LexisNexis UK)
Moniza delivered a session all about global mobility, in recognition of modern working practices currently growing in popularity. She discussed: l the key risks of having a globally mobile workforce
l how to successfully manage those risks l steps to take when things go wrong l embracing changes and celebrating success.
W17 – THE AGILE PAYROLL TEAM John Cronin, chief executive officer, Subio Sarah Slack, chief revenue officer, Subio John and Sarah discussed the ways to begin the journey to becoming an agile payroll team, covering why it’s important / urgent, what the outcomes should be and what actions need to be taken. They explained why outcomes need to be ‘SMART’, so: l specific
l measurable l achievable l relevant l timebound.
W14 – USING BENEFITS TO SUPPORT EMPLOYEE RECRUITMENT AND RETENTION
W12 – DIRECTORS’ TAX AND NI – HOT TOPICS Paul Tucker, senior employment taxes specialist, UNW LLP
Laurie Eggleston, associate director, Grant Thornton
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automation is growing in popularity, they want to improve the quality of that automation.
The panel recommended that delegates review their processes and tasks, and decide what they’d like to automate, considering how to get people excited about automation in payroll. Artificial intelligence (AI) will need to be factored into automation in the future, as there could be bots to extract information, which could identify pay differences on payslips in the future, for example. AI will be a journey, as with automation – ultimately, automation is about shorter steps to a wider and quicker solution.
W18 - CIPP BITESIZE TRAINING: ‘HOT TOPIC’ PAYROLLING BENEFITS Fiona Smith MCIPPdip, training manager This issue seemed more topical than ever, following the abolition of paper P11Ds and P11D(b)s to HMRC in 2023. Our training manager, Fiona, delivered a highly informative update on all things payrolling benefits related. She covered: l how to register for payrolling benefits
EVENING ENTERTAINMENT
The end of day one saw a buffet and networking event, which allowed payroll, pensions and reward professionals to mix with their peers, and to discuss the activities held earlier that day.
l the pros and cons of payrolling l an overview of benefits in kind.
The entertainment of the evening came in the form of ‘Wacky races’, which encouraged teams to bet on a series of races. However, these weren’t your typical races, and they included contestants of all varieties, even extending to snails and pigs.
It was a great way to wrap up the first day of ACE 2023 and everyone went to bed on a high.
Fiona illustrated points raised with working examples to help with understanding how it can all be put into practice. Anyone attending hopefully left the session prepared to review their (or their clients’) processes around reporting expenses and benefits to HMRC.
W20 - TAX CASE UPDATE Justine Riccomini MSc FFTA AIPA Chartered MCIPD ChFCIPP, head of tax, The Institute of Chartered Accountants of Scotland (ICAS) Justine provided an overview of some of the major employment tax cases from the last 12 months. Justine explained what the judiciary were asked to review, the approach to making decisions and whether decisions were binding in cases on the following areas: l living accommodation expenses l the coronavirus job retention scheme l termination payment or restrictive covenant? l IR35 l National Insurance contributions on car allowances l P11D dispensations v benchmark rates.
OVERSEAS GUESTS
W19 - AUTOMATION PANEL Caine Bingham, data acquisition manager, Experian Nick Clarke MCIPPdip, director of product management – payroll, legislation and portal solutions, Zellis Stephen Burr, executive vice president and managing director, Zalaris Ben May MCIPPdip MBCS, senior manager – UK payroll compliance, ADP Danny Rice, manager UK payroll product management, Workday
A special mention to our overseas guests, who travelled from all over the world to attend our conference and awards.
Thank you to: l Linda Obertin (Payroll Org) l Dan Maddux MCIPP (Payroll Org) l Steven Van Alstine (National Payroll Institute)
This event was, as always, very well attended, and everyone left with greater knowledge in the employment tax space.
l Rachel Dobrin-DeGrace (National Payroll Institute) l Melissa Popadynec (National Payroll Institute) l Steve Krause (South African Payroll Association) l Jason Low MCIPP (The Association for Payroll Specialists).
The representatives on this panel stated that although
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Celebrating the payroll profession
Thank you to this year’s awards judges
Denise Pursey
Barry Matthews
Chris Tidy
Ian Walters
Eira Hammond
The CIPP’s Annual Excellence Awards are the longest-running, independent awards in the industry. They were established to recognise the important role that payroll and pensions play in the UK economy; especially when you consider the £249 billion* paid to the government through income tax and National Insurance contributions.
Lesley Daniel
Jaspal Randhawa
Julie Aghanti-Akinremi
Kevin Waller
Karen Beckett
Neil Tonks
Mandar Naik
Michal Lodej
Mel Pizzey
Maria Mason
THANK YOU TO OUR AWARDS SPONSORS
Nick Day
Pete Statham Rachel Akister
PROFESSI NAL in Payroll, Pensions and Reward
Richard Garth
Wendy Muirhead
Sheunopa Ngundu
* based on income tax and National Insurance contributions as shown on Labour market overview, UK - Office for National Statistics (ons.gov.uk) The data suggests this has fallen by £730,000.
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PAYROLL ASSURANCE SCEHEME
AWARDS EVENING
On the evening of Thursday 5 October, payroll, pensions and rewards professionals came together to celebrate the CIPP’s Annual Excellence Awards 2023. This year was bigger and better than ever before, with nearly 600 people in attendance.
l Anderson Anderson and Brown - AAB l Aviva Employment Services Ltd l AWS Accountancy Ltd l Bishop Fleming Payroll Services Limited l Bradford NHS Payroll Services l Bupa UK Payroll Services l Chartered Institute of Payroll Professionals l Cintra HR & Payroll Services l Commercial Services Kent Limited T/A HR Connect l Cornwall Payroll Bureau Ltd l Crown Prosecution Service l Driver Vehicle Standards Agency l Durham County Council l Education Personnel Management l Eque2 Limited l Frontier Software PLC l Hodgsons l Independent Parliamentary Standards Association (IPSA) l IRIS FMP (Cascade) Leeds l IRIS Fully Managed Payroll (Slough)
l IRIS Fully Managed Payroll (Stockton) l Kingdom Housing Association Ltd l LivePay l MHA Moore and Smalley l Moorepay l MP Payroll Solutions Limited l NES Fircroft Group l NHS Payroll Services Northumbria NHS Trust l North Bristol NHS Trust l Payplus Limited l Phase 3 Consulting l Portsmouth City Council l Seetec Business Technology Centre Ltd l Skanska UK PLC l The Access Group - Pay & Bill Services l Trident Trust Marine Services Ltd l University Hospitals Birmingham NHS Foundation Trust
The CIPP’s Annual Excellence Awards are the industry’s most prestigious awards, which are given to individuals and organisations who have had the biggest and best impact on the payroll, pension and reward professions over the past year.
Prior to dinner, people flocked to have selfies with the evening’s host, Ben Shephard, who was very generous with giving hugs and having chats, despite having to be up extremely early the next morning to carry out his day job on Good Morning Britain .
After a delicious three-course meal, Jason Davenport took to the stage to officially open the awards ceremony for the first time as the CIPP’s chief executive officer (CEO). He recapped on the success of the conference for 2023, and also reminded there’s still more for payroll professionals to keep on their radars, with the upcoming King’s speech and autumn statement. He also thanked everyone for their awards submissions and ongoing support over recent months and years.
It was then over to business development director, Vickie Graham to thank the awards judges and our wonderful award sponsors. Vickie was delighted to introduce the very special guest of the evening, Ben Shephard (who most of you had already met and had pictures with).
Ben Shephard is a presenter on ITV’s Good Morning Britain , alongside Susanna Reid, Kate Garraway and Charlotte Hawkins. He is also a journalist and presenter on Tipping Point and Ninja Warrior UK . Additionally, he has broken four Guinness Book World Records and, over the past ten years, completed 14 marathons, ran across the UK twice, appeared in Soccer Aid and climbed Mount Kilimanjaro, all for charity. Ben expressed his delight at being at the beautiful Celtic Manor Resort, of course, referencing its fantastic golf course. He went on to state that the professionals in the room all held a common desire for excellence, ensuring employees are all paid correctly and on time, recognising the hard work which goes into that, along with the team spirit. He then turned his attention to presenting the awards for 2023, meeting the winners and having photographs with them on stage.
l University of Lincoln l Wright Vigar Limited.
For more information on the PAS accreditation and the benefits to your organisations, visit cipp.org.uk/PAS , email PAS@cipp.org.uk us or call 0121 712 1000 .
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THE CIPP SPOTLIGHT AWARD 2023
BRIGHT BEGINNINGS AWARD 2023
SPONSORED BY
SPONSORED BY
The CIPP spotlight award is open to anyone working in payroll, pensions and / or reward. This award is presented to an individual who has shown themselves to be an outstanding professional and could be working at any level within the industry.
The CIPP bright beginnings award is aimed at those new to the payroll, pensions and reward industry, within the last two years, or who are currently completing an apprenticeship. This award recognises an individual who has made a significant impact and contribution to their organisation within that time.
AWARDED TO: Tracey Jerram MCIPP , commercial director, Cox & Co. Payroll Solutions Ltd
AWARDED TO: Julie Martin, payroll supervisor, Burhill Group Limited
“To quote the famous: ‘Successful is the person who leaves the world better than they found it, who never fails to look for the best in others or give the best of themselves.’
“Unbelievably amazing, I’m still in shock!”
“I am honoured and incredibly grateful to receive such an amazing award for my efforts in raising the profile of payroll and those working within it, especially my extraordinary colleagues who support me every day.”
Award collected by Helen Hargreaves on behalf of Julie.
Award collected by Megan Cox on behalf of Tracey.
IN-HOUSE PAYROLL TEAM OF THE YEAR AWARD 2023
WELLBEING AND EMPLOYEE ENGAGEMENT AWARD 2023
SPONSORED BY
This award recognises the in-house payroll team that has compelled their employer to recognise the important role that the department can play in improving the overall company performance, and not just to perceive the department as a cost centre.
SPONSORED BY
With an increasing focus on employee health and wellbeing, this award will recognise organisations that have introduced initiatives to improve the general health, wellbeing and / or financial awareness of their employees.
AWARDED TO: Kingdom Housing Association Ltd
“We were overjoyed to hear our organisation being announced as the winners of the in-house payroll team of the year award 2023.
AWARDED TO: Pento
“Being awarded the CIPP excellence award for wellbeing and employee engagement is a tremendous honour for Pento. This recognition, given to us by such a respected organisation, shows our genuine commitment to creating a positive and supportive atmosphere for our team.
“It’s a reflection of the quality and diligence we have around the payroll function at Kingdom, and I’m very proud of the customer focus we have and the work we do to make pay, pensions and benefits a very positive part of the overall employee experience here. “We’re continually making improvements to our processes, which we believe leads to greater effectiveness and efficiencies, and in turn leads to overall time and cost savings for the organisation. This was shown when we recently achieved the CIPP Payroll Assurance Scheme accreditation.
“We’re truly thankful to the CIPP for acknowledging our hard work, and we aim to constantly raise the bar for employee wellbeing and engagement. A heartfelt thank you to everyone at the CIPP.”
Georgia Winters , customer experience agent
“So proud of our team!”
HIGHLY COMMENDED: BDO LLP
Jacqui Hoskisson ACIPP , lead payroll officer
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INTERNATIONAL PAYROLL SERVICE PROVIDER OF THE YEAR AWARD 2023
PROJECT OF THE YEAR AWARD 2023
SPONSORED BY
SPONSORED BY
Implementation of projects in payroll and pensions is commonplace, and this award recognises the work involved in implementing a successful project.
Organisations turn to service providers to deliver compliant and efficient payroll services within their organisation. This award will be presented to the provider proven to demonstrate a commitment to customer service and an effective and compliant international payroll service.
AWARDED TO: Zalaris
“On behalf of all #teamZalaris, I was absolutely thrilled to collect the CIPP’s project of the year award recently at the annual conference. The award is testament to the achievement of the project team, customer and Zalaris, who delivered a successful payroll transformation for over 10,000 employees against a tight deadline.
AWARDED TO: ADP
“At ADP, we take pride in delivering seamless global payroll solutions that empower professionals to thrive across a whole raft of sectors. We work hard to ensure each and every one of our clients enjoy the benefits of the services we provide, and we’re committed to continue to engineer new ways to lend our support.
“Their hard work, commitment and professionalism to ensure the project delivered on time with a smooth go-live enabled the customer to reap the benefits they wanted. The whole team are proud and delighted. Thank you to all the judges who invested the time to read about our work.”
“Winning the international payroll service provider of the year award from the CIPP is testament to our continued commitment to providing high-quality payroll services, and we thank the event organisers for recognising the work we do in this way.”
Stephen Burr , executive vice president and managing director, Zalaris UK and Ireland.
Sirsha Haldar, general manager of ADP UK, Ireland and South Africa
THE LUMINARY AWARD 2023
PAYROLL SERVICE PROVIDER OF THE YEAR AWARD 2023
SPONSORED BY
SPONSORED BY
The CIPP luminary award celebrates and recognises an individual who has demonstrated leadership within their organisation or across the wider industry and has had a positive, inspirational impact on the career of others.
This award is open to service providers regardless of size and is presented to the provider proven to demonstrate a commitment to customer service and an effective and compliant payroll function.
AWARDED TO: Moorepay
AWARDED TO: Maria Mason MCIPPdip , partner, BDO, LLP
“As the winner of the CIPP’s luminary award 2023, I’m overwhelmed and honoured to have won it for a consecutive year.
“We’re over the moon to have won the CIPP’s payroll service provider of the year award 2023. As part of our commitment to quality customer service, we’ve put a huge amount of investment into the training and development of our people. We’re thrilled their hard work and devotion to the payroll profession has been recognised with this prestigious award. What an absolute honour!”
I’m delighted my passion to elevate the profile of the payroll profession by continuing to try and inspire, educate and challenge the industry and encourage others to do the same, is not only recognised within BDO, but also by my peers in the industry.
“I’m incredibly fortunate to work at BDO, as it’s a firm that’s seeking innovative change and has fully supported our payroll journey and the transformations we have implemented, to ensure we’re valued and seen as a key and leading service. I must also thank my amazing team for their continued support and passion for change, as this is what drives all our successes and makes me proud to work in payroll.”
Amy Morrison , senior marketing manager
THE CHARTERED INSTITUTE OF PAYROLL PROFESSIONALS
ANNUAL EXCELLENCE AWARDS 2023
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LIFETIME ACHIEVEMENT AWARD 2023
BEST COST OF LIVING RESPONSE AWARD 2023
AWARDED BY
SPONSORED BY
This award is gifted by the CIPP’s board of directors to individuals who have made a significant contribution to furthering, and raising the profile of, the profession.
As we all know, the cost-of-living crisis is impacting both people and organisations throughout the UK. In the last year, employers have been implementing strategies and solutions to address this, and to support their staff. This award aims to recognise payroll teams / departments who have supported staff through this turbulent time.
AWARDED TO: Ken Pullar FCIPP
AWARDED TO: HCRG Care Group
“Very surprised, humbled, yet delighted at receiving the CIPP lifetime achievement award 2023 at the Celtic Manor resort on 5 October. The ‘too many’ years in payroll have gone quickly and I’ve had the privilege over this time in seeing payroll become more strategic and key to organisations, both globally and here in the UK. “We have a professional standing through relevant qualifications and training provided by the CIPP, and in Chartered status we have the ultimate accolade in achieving a professional standing along with finance and HR professionals. The award is in my home office (despite retirement, I still have one) and will remind me regularly of a wonderful career with many wonderful people.”
“We are thrilled to accept this award in recognition of our efforts in supporting colleagues amidst the challenges posed by the increasing cost of living. We will continue to provide these types of benefits and incentives, as it significantly impacts our workforce and makes a meaningful difference.”
Paul Lundbeck MCIPP , director of people services
SOFTWARE PRODUCT OF THE YEAR AWARD 2023
PROFESSI NAL in Payroll, Pensions and Reward
SPONSORED BY
This award is aimed at software products that are sold and supplied for companies to run their own payroll in-house. It will recognise an organisation that is innovative and committed to ensuring that its software is compliant, user friendly, enables the best practice and is well supported.
AWARDED TO: MHR
“MHR has been spearheading innovations across the human resource (HR), payroll, finance and analytics space since 1984 and we strive to continually assess how to best address the challenges facing such crucial teams within every business. “We’re thrilled that our market-leading HR and payroll platform, iTrent, has been recognised at this year’s CIPP Annual Excellence Awards. MHR constantly strives to stay ahead of the innovation curve and utilise cutting-edge technology to adapt and meet the ever-evolving needs of today’s organisations.”
Jessica Mills , chairman
THE CHARTERED INSTITUTE OF PAYROLL PROFESSIONALS
ANNUAL EXCELLENCE AWARDS 2023
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THANK YOU TO ALL OUR CONFERENCE AND AWARDS SPONSORS AND EXHIBITORS
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Keynote session sponsor
Pensions and reward stream sponsor
Payroll service provider stream sponsor
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