type of organization, but especially for a design firm. It makes a huge difference and it bleeds over to how you interact with and manage and take care of your clients as well, Would you agree?
David Shove-Brown [26:56] Absolutely.
Randy Wilburn [26:59] I saw that you said something specifically about how you guys manage your clients' expectations with regard to being upfront with them to let them know that, hey, we're not perfect, we're going to make some mistakes but we're all in this together, whatever that together is, whatever that project is, to see this through to the end. How has that helped you in working with clients that you've had to serve over the life of the company? David Shove-Brown [27:27] If you start the conversation early, then it's not so hard, right? If you start the conversation, look, we're not perfect, we're going to make some mistakes. There are going to be things we don't see, things that we don't know about. We're going to react to them and we're going to try to fix it. We're going to try to do it in the right timeline and at the right costs, but we all need to work together. Having those conversations before something happens is a hell of a lot easier than going, oh, boy, we got a problem and it snowballs from there. The same thing with money. When you have a conversation about money and say, this is why the fee we've proposed is this much. I'm not retiring from the next job. We have rent. We have electricity. We have salaries. We have all these things that go into it and understanding how long a project takes, and then say, look, maybe we're not the right firm because we can't do it at a certain timeline or for a certain price, I'm going to help you find somebody. But having that open communication early is so much better than reacting to an adverse situation. For us, it helps that philosophy. We're all on the same team and we're all trying to do this together. We're all trying to have a great project and work through it. Because Dave and I have been friends for so long, and, I don't really think we've had a couple of disagreements but never had a serious argument. I think that trickles through and people see that you can work things out with communication. It's amazing what a little conversation can do, especially looking at the last five or six years. A little communication goes a long way, and instead of sort of building it up and maybe missing and this could be the one sort of side effect of hybrids. Instead of building up and maybe misinterpreting something just have a conversation. The number of times I have to remind people like no more emailing, no more texting, you will pick up the phone,
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