tence. That’s OK though – we have been doing a good job of it,” she said. “We operate our business a bit differently than what people typically expect from an automotive repair shop,” Jamanda continued. “Automotive repair shops have gotten a bad rap in the past for overcharging customers for replacement of parts they don’t need. We have well-earned our cus- tomers trust by making sure they understand what is needed and why, allowing customers to view the repairs required with their technician, and by offering quality work at fair prices. This puts us in a very good place in the market as we continue to build strong relationships. We offer all repairs and maintenance and honest service – why would people go anywhere else?” she laughed. The Loyalty Card program at Driven Automotive is Jamanda’s way of giving back to her repeat cus- tomers. “We want customers to know we appre- ciate them. We offer a $50 discount on their next invoice by seeing us for five oil change services. This can be applied to any parts or service. It’s a nice treat that everyone appreciates,” she said. Everyone also appreciates the Pick-Up, Drop-Off Service at Driven Automotive. On all services that take longer than an hour and half, Driven offers customers a drive to and from their home or work-
place in the Hammonds Plains-Bedford and Larry Uteck areas. “We offer all repairs and maintenance and honest service – why would people go anywhere else?” In just six short years in operation, Driven Auto- motive’s growth has been substantial. “We have doubled the size of our building and we have quadrupled our sales in comparison to year one,” Jamanda said. “The market here required a high-quality aftermarket repair shop – and we continue to fill that need. Nova Scotia can be tough on cars and vehicle owners in our area appreciate quality work, but they want a good experience, too. We just give them what they want. I think what stands out to me the most is how our cus- tomers appreciate us every visit, not just that one occasion. Everyday we get to be on the receiving end of appreciation due to our positive attitudes, our honesty, and our hard work. You don’t know how grateful we are every day for our customers.” Driven-Auto.com greets you with professional photos of Jamanda and her staff alongside an easy-to-use contact form if you wish to request an appointment.
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FEBRUARY 2019 • SPOTLIGHT ON BUSINESS MAGAZINE
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