Silhouette Studio® V4 | Chapter 15 - Troubleshooting
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New Hardware Wizard appears each time Silhouette is powered on If your computer is asking you to install the software (even though it is already installed), this is likely when you are turning on the Silhouette or if you have unplugged the USB and are plugging it back in. Your computer is simply thinking there is a new hardware device it has not yet recognized. You may safely navigate through the automatic recommended installation as it simply is referring to the driver. The driver is contained on your installation CD, or in the case of downloading the software may be obtained from www.silhouetteamerica.com in the Support section. The driver is actually not necessary for proper use of the software, but may be used to quiet the Windows Plug & Play feature which tries to find hardware drivers when new devices are connected. After re-installing the driver, you should no longer receive this prompt to install. NOTE: You may see a threatening message from Microsoft during driver installation that mentions the driver is a potential risk or has not passed Windows logo testing. Please note that the driver has been tested extensively and will safely work with Windows XP, Windows Vista, and Windows 7. Click on the “Continue Anyway” button and proceed with the driver installation process. Unload Media is displayed immediately after loading (SD and Cameo models only) This is not an error. Once you have selected one of the loading options, whether or not you have actually loaded anything into the machine, the Silhouette will think that material has been loaded and await further action to cut either through your computer or through a SD card. As it is waiting to cut, the initial option displayed will show Unload Media. This is displayed in case you had loaded your material incorrectly or if it was not loaded into the machine straight. After the cutting process has ended, you will likewise be shown this option displayed to unload your material. If there is no material actually loaded yet and the Enter key was accidentally pressed, you may simply press the Unload Media button and then scroll over to again find the loading options on the Silhouette SD’s LCD screen to properly load your material to cut. Cutting mat stuck in Silhouette (SD model only) Turn on the Silhouette SD and press the arrow keys on the LCD screen of your Silhouette until the Unload Media option is displayed. Once displayed, press the Enter key. If the mat is not fully ejected, please perform these actions again until the mat is fully ejected. You may alternately power off the Silhouette SD and manually pull the mat from the machine.
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