Silhouette Studio® V4 | Chapter 15 - Troubleshooting
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Silhouette is loud during operation Please lift the Silhouette’s lid to ensure any tape that is connecting the motor to the side of the unit has been removed. If this was not previously removed, this would be the cause of the noises experienced when your machine was powered on. If the tape had been left on, no damage should have been experienced, but the noises heard would be atypical. Please remove the tape and again power the Silhouette unit back on. Otherwise, please note that the Silhouette is unfortunately not a whisper quiet unit. The sounds you are hearing are likely normal. ERROR: Could not connect to the Silhouette If this message is displayed while Send panel, you will need to check your USB connection to ensure it is firmly connected from the computer into the Silhouette. You may wish to power off the Silhouette and then unplug both ends of the USB cord. You may then power the Silhouette back on and plug the USB cord back in to your computer and the Silhouette. If problems persist, close Silhouette Studio® and restart your computer. ERROR: Detection of registration marks failed When using registration marks for Print & Cut jobs, if this message is displayed, remove your media or cutting mat from the Silhouette and re-load. Most commonly, this error is encountered if the media or cutting mat was loaded so that it was not aligned properly with the loading guide marks, or the incorrect loading method was selected (“Load Media” versus “Load w/Carrier”). Download progress stops or download time continues to increase If during the download process the progress stops and/or the estimated time continues to increase while the progress of how many remaining images to download stays the same, you may go to the Preferences screen and select Advanced. In this screen raise the HTTP Sockets setting until the remaining number of downloads begins to decrease showing further progress.
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