Hard Facilities Manager Candidate Information Pack
Introduction
We are St Andrew’s – a thriving Charity with a proud history of helping those with a mental health need, find hope. St Andrew’s Healthcare is a charity providing specialist mental healthcare for patients with some of the most complex, challenging mental health needs in the UK. We provide care across a number of services, including Men’s Mental Health, Women’s Mental Health, Child and Adolescent Mental Health Services (CAMHS), Neuropsychiatry, Autistic Spectrum Disorder and Learning Disability, with the majority of our 600 patients referred to us via the National Health Service. Reporting to the Head of Estate Services, the Hard Facilities Manager will deliver a responsive and cost effective hard facilities service for the charity. Working closely with colleagues including Strategic Maintenance Team to ensure management information of repairs and maintenance work supports Asset Data and Asset Lifecycle planning in addition to the Soft Service Manager, Business Partnering and Project Delivery teams to develop and deliver the operational and facilities strategy. The estates function is set to embark on a period of transformation to operate in a more commercial manner whilst ensuring the delivery of excellent patient care.
Introduction About us Our Values Our Strategy for the future Our Locations The Role Great reasons to join us How to Apply Contents
Our Values Our values lie at the heart of everything we do.Whether you’re in our care, part of our team, orcollaborating with us, you can count on us to upholdthese values, in everything we do.
About us
4,000 employees 600 people we care for
We are a leading provider of specialist mental healthcare and transform lives by working in partnership with commissioners, patients, families and carers, meeting the mental, physical and spiritual needs of the people in our care. We develop innovative ways to help patients recover, creating a package of care designed around each individual, their preferences and needs. We focus on physical and spiritual wellbeing as well as mental health. Our in-depth expertise covers trauma, personality disorder, psychosis, autism, learning disability, brain injury, complex dementia and Huntington’s Disease. • We train clinical leaders for the future through our teaching programme • We work in partnership with universities around the UK • Our research is improving understanding of mental health • We share our knowledge widely through our annual conference and events programme
COMPASSION Be supportive and understanding to everyone around you
ACCOUNTABILITY Be proactive, take ownership andresponsibility - do what you say you will
5 locations
RESPECT Act with integrity, be open, be honest
1838 established >90% of patients via NHS
EXCELLENCE Innovate, learn, improve, deliver - whatever you do, do it well
Our Strategy for the Future
OUR 7 STRATEGIC PRIORITIES
For almost two centuries, St Andrew’s Healthcare has been here to support people with complex mental health needs. In a world where the challenges of mental health are as complex as they are urgent, our responsibility is clear: to remain an unwavering pillar of support for those in need, whilst embracing innovation to meet the demands of today and the future. This Strategy is our roadmap, outlining the steps we will take to ensure that our Charity achieves its potential, supporting those we serve. It has been developed closely with those who we care for, who work with us or for us. We invite you to join us on our journey as we navigate a changing world and adapt to its emerging demands and possibilities.
1.VOICE Ensure everyone has an equal voice to drive change and reshape society’s response to mental health
5.WORKFORCE Be a thriving workforce – doing the right thing
3.QUALITY Lead the way – through high quality care every day
Read more about our strategy here.
6.LEARNING & RESEARCH
2.SOCIAL IMPACT Be part of our community – a trusted partner
Transform lives through learning and research
4.SERVICE DEVELOPMENT Develop ground-breaking services meeting the needs of those we serve
7.FINANCIAL SUSTAINABILITY Invest responsibly, be confident in our future
Our headquarters are in Northampton, which is also home to the National Brain Injury Centre and a range of services for men, women and young people. Our sites in Essex and Birmingham provide localised care for those with a range of mental health conditions. Our Locations
Northampton
Birmingham
Essex
Nottingham
The Role
Org Chart/ Summary Structure:
Job Title:
Hard Facilities Manager Estates and Facilities
Department: Job Family: Reports to:
Estates & Facilities
Head of Estates Services
Head of Estates Services
Purpose of Role: Lead the planning and delivery of service wide hard facilities management through the leadership of the team.
mechanisms which support the provision, review, management and maintenance of Hard Facilities Management services. • Ensure statutory compliance of the Estate within regulatory requirements, (including CQC, Mental Health Act and HSE requirements) with a timely and effective response to quality control, compliance and audit recommendations. • Ensure the effective application of recognised healthcare estates management standards and practices, including issues of compliance with Health Technical Memoranda (HTM), Health Building Notes (HBN) and other recognised standards • Work collaboratively with the Head of Health, Safety and Fire to ensure compliance, manage risk and develop a risk awareness culture • Co-ordinate response to emergency situations or service failures to resolve or maintain services and implement recovery or contingency plans. Own, review and deliver escalation planning in support of EPRR/Business Continuity activity.
Hard Facilities Manager
Key Responsibilities:
Service Delivery • Deliver responsive and cost effective hard facilities service for the Charity. • Work collaboratively with the Strategic Maintenance Team to ensure management information of repairs and maintenance work supports Asset Data and Asset Lifecycle planning. • Work with Soft FM Service Manager, Project Delivery Team and Business Partnering Team to develop an operational estate strategy focusing on best in class service delivery. Review and consider internal structures and appropriate partnership working. • In conjunction with broader E&F leadership team ensure the structure of the teams and operating model is at its most effective to manage reactive and proactive service delivery. • Work collaboratively with Group Procurement to ensure exemplary supplier relationship management of the Charity’s supply chain partners with regular review of appropriate fit, efficiency and value added. • Establish, develop and implement management information systems and monitoring
Estates Maintenance Manager
Grounds Manager
Planned & Reactive Team
Grounds Team
Technical Team
Behavioural Competencies - Core • Business and commercially driven • Inspires and manages change • Decision Quality • Negotiation Behavioural Competencies - Developing • Managerial Courage • Innovation Management
Great reasons to join us We value everyone at St Andrew’s Healthcare for who they are and the unique impact they have on our colleagues and the people in our care. Making a difference is rewarding in itself, but working for us offers much more than that. Financial Wellbeing Mental Wellbeing Physical Wellbeing
Behaviours, Skills, Qualifications and Experience
• Employee Assistance Programme • Silver Cloud CBT • Trauma support • Compassion focused staff support • Zero tolerance approach • Speak Up channels • Coaching and mentoring • Wellbeing events • Flexible working • Volunteering opportunities
• In-house Occupational Health • Direct 1-1 confidential advice • Immunisations including free flu jab • Reasonable adjustments advice and support • Health surveillance • Physiotherapy • First aid training • Drop-in health checks, including weigh ins • Eye test vouchers • On-site exercise facilities • On-site shower facilities • Social hub activities • Secure cycle racks and lockers • Cycle2Work scheme
• Competitive pay above the National Living Wage • Pension scheme • Enhanced annual leave • Enhanced sick pay • Pre-retirement financial planning • Death in service security • Salary finance loans • Debt support • Free car parking • Car lease scheme • Employee discounts • Simplyhealth cash plan • Refer a friend initiative • Payroll giving • On-site cafes • On-site Amazon locker
Essential Selection Criteria • Degree or equivalent in relevant discipline • Demonstrated experience of estates management • Operational experience of leading and developing teams • Demonstrated experience of strategic planning and managing large scale projects • Able to fulfil the statutory roles associated with healthcare Estates systems such as HV, LV, Water Hygiene, Air Handling Units, Confined spaces etc. in line with HTM • Sound knowledge of business planning and detailed knowledge of the Risk Adjusted Backlog maintenance principles and forward planning processes • Strong interpersonal skills (influencing, negotiating, collaborating and relationship building)
Desirable Selection Criteria • At least 5 years in a management role within comparable environment • Understanding of key modernisation issues for healthcare estates • Understanding of the estates services needs of mental health and learning disability services, including medium and low secure locked services • Experience of managing in-house and subcontracted resources
To arrange a confidential briefing conversation please contact our advisor Matthew Giles on 020 3962 9900. How to Apply
Matthew Giles | matthew.giles@mrgglobal.com
The closing date for applications is Sunday 1st September 2024.
MRG first stage interviews are scheduled for w/c 2nd September 2024. St Andrew’s Healthcare first stage interviews are scheduled for w/c 16th September and second stage interviews are scheduled for w/c 23rd September 2024. Applications should consist of a CV and supporting statement. St Andrew’s Healthcare is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG). All third party applications will be forwarded to MRG.
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