Stories
Stories
Channels
Measuring success
Stories
Stories
Stories
Stories
Stories
Stories
Stories
Stories
Stories
We will measure the impact of this Communications Strategy via: • Ongoing customer and colleague feedback • Tenant Satisfaction Measures • Employee pulse surveys • Complaints and customer service surveys • P ress coverage and sentiment • A nalytics built into our digital platforms and software to track reach and engagement • Stakeholders’ participation in events • Regulatory gradings
Stories
Stories
External
Internal
Southway’s website
Intranet (HIVE)
Social media (LinkedIn, Instagram, Facebook, WhatsApp Channel, You Tube)
Colleague events
Southway Stories
Team meetings, briefings
Local/regional/national media
Digital screens
Trade press (Housing, business, property)
Community events/drop-ins
Microsoft Teams
Community centres, libraries, GPs, Southern Gate reception
Office locations
SMS/text alerts
Team Meeting Tool
Letters, email, phone Customer portal and App (coming soon)
10 Communications Strategy 2026–2028
Communications Strategy 2026–2028 11
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