What’s driving change in Energy & Utilities?
How can Project One help with delivering change in Energy & Utilities?
The Energy & Utilities industry is facing a significant number of challenges; we’re experiencing an ‘Energy Crisis’, with companies being placed under increased scrutiny and pressure from the government and regulators; enhanced focus on consumer duty; and adjusting to increased pressures of climate change and focus on sustainability.
External Factors
Internal Implications
Challenge
How we can help
Unprecedented increases in costs resulting in a volatile price regulation environment Increased regulatory focus, particularly consumer duty
This will drive down margins and have a significant impact on profits, in turn placing transformation programmes under
Applying vast experience of delivering regulatory change Translation of regulation into manageable action Strong stakeholder management capability Expertise in effective ‘Right to Left’ change planning and programme delivery to fixed regulatory deadlines Proactive independent Programme Assurance that adds real value Mobilising and leading new innovative business models/ digital propositions Experienced in mapping operating model impacts across entire organisations Complex programme delivery utilising agile/iterative methods Digital transformation capability – alignment of process design with digital transformation Strong Business Change expertise; defining and driving towards a clear vision and engaging the wider business Leveraging experience of working in other organisations and sectors to define ESG (Environmental Social Governance) and NZC (Net Zero Carbon) strategies Focus on ESG and NZC business outcomes and the journey required Ensure your business can land a sustainable solution covering the relevant scope areas (direct and indirect emissions) Strengthen in-house knowledge and capability
Price increases and increased regulatory focus
increased pressure to deliver sustainable cost reductions
Customer behaviour and retention; Utilities are currently collectively losing c.2m customers per annum SMART metering enabling customers to switch more easily
Legacy of complex processes and organisational structures, impacting overall agility and effectiveness Need to transform customer operations, focusing on customer centricity, debt management and utilisation of technology, in turn reducing operational costs Asset utilisation
Complex operational processes, lack of agility and performance analytics
Regulatory performance and potential impacts on brand reputation
Increased expectation and regulation around implementing carbon and sustainability targets in the ambition to Net Zero Reliable supply in a more erratic climate
Increased frequency and severity of exceptional weather events requires greater attention to resilience and managing associated customer needs and expectations
Adjusting to climate change, sustainability and biodiversity
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real change • real difference
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