Job Title: Head of Workplace
ancing the need for value for money with the desire to deliver excellent customer service. • Streamline contracts and processes across the new Workplace function, to ensure that it operates in a modern, ef- ficient and consistent way, ensuring this is documented and regularly reviewed and monitored • Work closely with colleagues across the business to understand current and future demand and needs, and measure satis- faction with workplaces and workplace services. • Support development and implementa- tion of the new Workplace Strategy. This includes designing our core workplace offer and reviewing both organisation ex- isting office portfolios. • Implement the outcome of the portfolio review including refurbishments, dispos- als and delivery of a new and enhanced workplace experience. • Work closely with the Property Services and the Health and Safety teams to en- sure compliance and promote a safe working environment. • Develop, implement and report on a set of measurable key performance indictors and analytics to support strategic deci-
sion making and monitor the operational performance of the Workpace function ensuring it aligns with the needs of the or- ganisation. • Responsible for the forecasting and mon- itoring of the Workplace budget (OPEX). Develop a value for money culture that will support wider efficiency targets. Requirements for the role (maximum of six points): • Significant experience in a Senior Work- place leadership role within a complex organisation. • You will have extensive proven muti-site facilities mangement experience and be qualified in workplace safety • Significant experience of leading teams to ensure the highest quality execution and delivery. Proven experience of de- livery through collaboration, leveraging relationships and building capability. • Strong financial literacy, with experience in managing a significant budget and knowledge of corporate budgeting and financial processes. • Personal resilience – experience of work- ing effectively and of leading a team suc- cessfully during periods of sustained pres-
sure, scrutiny and ambiguity.
Leadership Responsibilities (Standard in all role profiles for Heads of Service/Assistant Directors): • As a member of the Leadership Team, make a major contribution to the stra- tegic direction of the organisation, sup- porting and enabling the delivery of the Group Strategy. • Demonstrate strong leadership skills to help to build a diverse and inclusive or- ganisation; ensuring that EDI principles are fully embedded in the attraction, re- cruitment, development and retention of your teams and within the delivery of our services. • Be a confident role model and leader, en- suring you reflect the values of the organ- isation. Know what it takes to motivate your team and ensure they have the right tools to do the job. • Empower your teams to develop and grow, leading with trust and showing ap- preciation. • Build effective networks internally across the organisation and externally to sup- port delivery of the group strategy and the new localities model.
Role Purpose: To Lead the Workplace Teams ensuring they provide engaging, safe and secure offices for the benefit of the new organisation. Sup- port development of the new Workplace Strategy and delivery plans to provide con- sistent high quality workplace experiences regardless of location.
Key Activity/Success Metrics:
• Lead the day to day provision of work- places across the Group providing en- gaging, safe and secure offices for the benefit of the new organisation. • Lead, develop and motivate the Work- place teams across Front of House, Hard and Soft Facilities Management and compliance. • Establish a single workplace function for the new organisation, aligning services and ways of working ensuring that em- ployees of both organisations can access all group workplaces. • Ensure that Workpace services are de- signed and deployed to the highest standard and constant emphasis on bal-
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