CAT Orientation Quick Start Guide Use this guide to learn the basics of navigation and frequently performed actions.
Log into CLC Navigate to cag.citizensfla.com or citizenslearning.csod.com and log in using your Citizens Authentication Gateway (CAG) credentials. From the Systems menu, select Citizens Learning Center to access our learning platform.
Access Training Locate the training in the ASSIGNED section. Click Open Curriculum or Launch to access the selected training.
Please email us at LMS@citizensfla.com if you have questions or need additional information.
CAT Orientation Quick Start Guide Use this guide to learn the basics of navigation and frequently performed actions.
View Training
Launch Training
Once the curriculum opens, click View Details to access the selected training section.
From the selected training section, click Launch to complete each part.
Please email us at LMS@citizensfla.com if you have questions or need additional information.
CAT Orientation Quick Start Guide Use this guide to learn the basics of navigation and frequently performed actions.
CAT Adjuster Curriculum
Personal Lines (PL)
Commercial Lines (CL)
This curriculum is to support the onboarding and continued development for independent personal lines claims adjusters working for Citizens.
This curriculum is to support the onboarding and continued development for independent commercial lines claims adjusters working for Citizens.
Catastrophe Adjuster Curriculum Policy Modules
Commercial Catastrophe Adjuster Curriculum Required Online Training
• HO-3 Coverage A and B • HO-3 Coverage C and D • Debris Removal, Trees, Shrubs, and Other Plants Additional Coverage • HO-6 Florida Statute
• Commercial Desk Adjuster Orientation • Best Claim Practices Overview • Creating Quality File Notes
Playlists
Claim Handling Modules
• Part I. Catastrophe Adjuster ClaimCenter Playlist • Part II. Catastrophe Adjuster ClaimCenter Playlist
• Creating Quality File Notes • Best Claim Practices Overview • Desk Adjuster Processing Guide
Recommended Training External website: www.citizensfla.com
Assessment Test
• 25 questions on Policy Modules and Claim Handling Modules • 70% to pass • Two attempts
Navigating the Citizens Adjuster Portal Review the following sections: • Storms • Resources > Training
Playlists (Complete after Assessment Test)
• Part I. Catastrophe Adjuster ClaimCenter Playlist • Part II. Catastrophe Adjuster ClaimCenter Playlist
Please email us at LMS@citizensfla.com if you have questions or need additional information.
CAT Orientation Quick Start Guide Use this guide to learn the basics of navigation and frequently performed actions.
Search Search for courses, as well as virtual, instructor-led and recorded webinar sessions.
Navigational Menu Allows quick access to various areas of the CLC, including Universal Profile, transcript, training calendar, and more.
Universal Profile Upload a profile photo, bio information, add topics of interest, add subjects, and displays team info. Learner Homepage Click the CLC logo at the top of any page to return to the Learner homepage.
Agents, Agency, Personal Lines, Policy, Professional Development, Insurance
Playlists Create new playlists (curated lists of training).
Transcript Your transcript includes active, completed and archived courses. Filter or sort courses by status, due date, or course type. Assigned Training Assigned Training displays the curriculum and individual courses assigned to you.
Training Carousels Learners can view Netflix-style categories of training recommendations. Includes categories for required, suggested, continue learning, most popular, and recommendations based on completed training. Watch the Featured carousel for upcoming webinars.
Avoiding Late Submissions
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