CAT Orientation Quick Start Guide Use this guide to learn the basics of navigation and frequently performed actions.
CAT Adjuster Curriculum
Personal Lines (PL)
Commercial Lines (CL)
This curriculum is to support the onboarding and continued development for independent personal lines claims adjusters working for Citizens.
This curriculum is to support the onboarding and continued development for independent commercial lines claims adjusters working for Citizens.
Catastrophe Adjuster Curriculum Policy Modules
Commercial Catastrophe Adjuster Curriculum Required Online Training
• HO-3 Coverage A and B • HO-3 Coverage C and D • Debris Removal, Trees, Shrubs, and Other Plants Additional Coverage • HO-6 Florida Statute
• Commercial Desk Adjuster Orientation • Best Claim Practices Overview • Creating Quality File Notes
Playlists
Claim Handling Modules
• Part I. Catastrophe Adjuster ClaimCenter Playlist • Part II. Catastrophe Adjuster ClaimCenter Playlist
• Creating Quality File Notes • Best Claim Practices Overview • Desk Adjuster Processing Guide
Recommended Training External website: www.citizensfla.com
Assessment Test
• 25 questions on Policy Modules and Claim Handling Modules • 70% to pass • Two attempts
Navigating the Citizens Adjuster Portal Review the following sections: • Storms • Resources > Training
Playlists (Complete after Assessment Test)
• Part I. Catastrophe Adjuster ClaimCenter Playlist • Part II. Catastrophe Adjuster ClaimCenter Playlist
Please email us at LMS@citizensfla.com if you have questions or need additional information.
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