High-performance team-building in the future of work
23. Deloitte’s Business Chemistry framework defines four scientifically based patterns of behaviors pioneers , who seek possibilities; drivers , who generate momentum; guardians , who bring order; and integrators , who bring people together.
24. Thanks to Peter Williams—a chartered accountant—for the analogy.
25. To quote Angela Duckworth, “Most dazzling human achievements are, in fact, the aggregate of countless individual elements, each of which is, in a sense, ordinary.” See Angela Duckworth, Grit: The Power of Passion and Perseverance (New York: Scribner, 2016). 26. Been Harrell, “How 1% performance improvements led to Olympic gold,” Harvard Business Review , October 30, 2015.
27. Ibid.
28. Google’s Project Aristotle, which studied hundreds of their teams to understand why some teams thrive and others don’t, sought to find patterns in the norms of successful teams. For example, did the members of effective teams socialize outside work or were they rewarded in specific ways? Despite Google’s expertise in distinguishing patterns from data, the project did not find any significant trends. It concluded that “one team may come to a consensus that avoiding disagreement is more valuable than debate; another team might develop a culture that encourages vigorous arguments and spurns groupthink.” The project’s inability to distinguish a clear theme (other than the need for psychological safety) highlights the need for all teams to develop and sustain their own unique practices. See Charles Duhigg, “What Google learned from its quest to build the perfect team,” New York Times , February 25, 2016. 29. Ben Butler, “Banking royal commission one year on: Optimism over changes but banks fight back,” Guardian , January 31, 2020. 30. Juliet Bourke, Which two heads are better than one? How diverse teams create breakthrough ideas and make smarter decisions , Australian Institute of Company Directors, May 2016.
31. Patrick Lencioni, The Five Dysfunctions of a Team: A Leadership Fable (San Francisco: Jossey-Bass, 2002).
32. Greg Satell, “4 ways to build an innovative team,” Harvard Business Review , February 13, 2018.
33. Shayne Bannan is currently the general manager of Mitchelton-Scott, Australia’s top road cycling team.
34. John Mackey and Raj Sisodia, Conscious Capitalism: Liberating the Heroic Spirit of Business (Boston: Harvard Business Review Press, 2013)
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