NET PROMOTER SCORE SUMMARY
29
ALL STAKEHOLDER GROUPS
29
CORPORATE PROFESSIONAL
22
What is a good NPS?
ENTREPRENEUR
Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favorable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.
31
STUDENT
55
CHAPTER LEADER
34
CORPORATE PARTNERS AND EXHIBITORS
DALLAS 7
ATLANTA 31
HOUSTON 63
CHICAGO 21
DETROIT 42
NET PROMOTER SCORE BY CHAPTER
NEW YORK 10
WASHINGTON DC 35
LOS ANGELES 27
National Black MBA Association ® Stakeholder Pulse Checks November 2019
4
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