Conveying Our Message Of Care-Verbiage Guidelines Playbook

HEALTH CLUB Reception desk registration (Guests with pre-registered timeslot)

“Good morning/afternoon/evening sir/madam, how you are? …Do you have a scheduled visit today?...Excellent may I have your last name. Thank you, Mr. Smith, I have you booked in from 2pm to 3pm today, is this correct? Great, if you can kindly fill out our registration form here. Mr. Smith, I have prepared you locker number five. Throughout our facilities you will see a supply of disinfecting wipes for your use and if there are any additional changeroom amenities you may require please let us know and we would be happy to provide these for you.”

* Safety and hygiene guidelines containing any local by-laws must be included in confirmation communication for pre-registered bookings in health club facilities.

15

Made with FlippingBook Ebook Creator