Conveying Our Message Of Care-Verbiage Guidelines Playbook

HEALTH CLUB Reception desk registration (Walk-in guest when at maximum capacity)

“Good morning/afternoon/evening sir/madam, how you are? …Do you have a scheduled visit today?...To enabled safe distancing practices within our facilities we have reduced allowable capacities and unfortunately, we are fully committed at this time, however we do have availability at XXX, would this time for suitable for you?

Consider offering to call the guest if there are any cancellations which will allow earlier accommodation of time slot.

*safety and hygiene guidelines containing any local by-laws must be included in confirmation communication for pre-registered bookings in health club facilities.

16

Made with FlippingBook Ebook Creator