Conveying Our Message Of Care-Verbiage Guidelines Playbook

FRONT OFFICE Health Declaration Form

“Mr. Smith, if you would be so kind to complete this brief health and travel declaration form for our records.”… If digital form is offered: “You may access the form by scanning this QR code with your mobile device… Thank you very much.” If guests are not familiar with using QR code you may provide the following instructions: “Open the camera application on your phone, then hold your device over the QR Code so that it is clearly visible within your smartphone’s screen and then simply click on the pop- up notification that appears to view the form.”

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