Intelligent scheduling and recipient targeting
The system also incorporates an advanced feature that intelligently selects the best time to send these emails for maximum impact and response rate. This decision is based on historical email interaction data, which helps determine when recipients are most likely to open and engage with emails. Additionally, the GenAI engine identifies the most suitable recipients for each email, including the primary contact and other stakeholders, and decides who should be cc'd on the communication. This ensures that all relevant parties are kept in the loop, fostering transparency and speeding up the resolution process.
Continuous learning for enhanced accuracy
The GenAI engine of the system is dynamic, constantly learning from each interaction and updating its models based on the outcomes of sent emails. This continuous learning process allows the system to refine its approach to email customization, timing, and recipient selection, leading to more effective communication attempts over time. Illustrative solution diagram
Solution outlay for decision system
DATA SOURCES
CLASSIFICATION MODELS • Ensemble of ML Models to classify Deduction into Valid (pricing, trade, damage etc.) & Invalid. • Logic engine to bifurcate High &
DEDUCTION WORKLIST
VALIDATION ENGINE
ACTION CENTER
• Tailored Emails with GEN AI to be sent out for all Invalid Deduction (with all necessary attachments) • User capability to negate system recommendation (fdbk. To ML Engine)
SAP ECC & BW
• Dynamic ML driven prioritization deduction worklist • Views tailored to user groups (role based) • Interactive with Near real time flow
• Validation Engine to classify each deduction with accuracy probabilities • Document consolidation with GEN AI platform (using transaction ref. no.)
High Radius
Hyperion
Customer Portal
Email, PDF, Excel, etc.
Small value deductions
*High value deduction only
VALID DEDUCTION
*Small Claims Deduction only
• Separate ML driven prioritization worklist
xx
High Value Deduction GEN AI elements
ACTION CENTER
Small Change Deduction
INVALID DEDUCTION
• Tailored Email with GEN AI to be sent out for all Invalid Deduction (with all necessary attachments) • Email to capture inputs from NBA engine pertaining to credit note, dispute, Bill back etc.
• Identify customer action for similar deduction claim, product category, value etc. to create feed for NBA engine • Document consolidation with GEN AI platform
*Small Claims Deduction only
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