USEFUL INFORMATION
go for help know where to
With more than 900 services, from bins to bushes and footpaths to fostering, there is probably a team here to help and the easiest way to reach us is through our app. My Telford is just one way Telford & Wrekin Council is delivering effective, efficient and quality services to residents as an innovative and community focused council. It’s never been easier to access the services that matter most to you but if you want to speak with us you can do that too!
from your council?
Sign up today
www.telford.gov.uk/MyTelford The My Telford app is FREE and easy to use and can be downloaded from your phone’s app store.
Have you met Tom? Ask Tom is our digital assistant and helps us answer more people without having to wait to speak to a member of staff and at any time of the day. While Tom isn’t right for everyone, he has helped cut customer waiting times by 50 per cent by using technology to handle these relatively simple queries. Tom can answer, listen, speak and send information directly to your devices.
Hi, I’m TOM, ASK me a question.
General contact numbers – Office hours Monday to Friday 9am – 5pm
AREA
TEL. NO
WEB ADDRESS
Adult Social Care – Knowing where to go
01952 385385 01952 383838 01952 384384
www.telford.gov.uk/kwtg
Benefits
www.telford.gov.uk/info/1002/benefits
Bins and recycling
www.telford.gov.uk/bins
Business rates
www.telford.gov.uk/BusinessRates www.telford.gov.uk/CouncilTax
Council tax
Domestic violence
0800 7831359 01952 383206 01952 380400 01952 381818
www.telford.gov.uk/da
Elections
www.telford.gov.uk/elections
Emergency welfare
www.livewell.telford.gov.uk/EmergencyHelp
Enforcement
www.telford.gov.uk/enforcement
Environmental health
www.telford.gov.uk/EnvironmentalHealth www.telford.gov.uk/FamilyConnectService www.telford.gov.uk/FloodingAndDrainage
Family Connect
Flooding Fostering
03451 559955 01952 387387
www.telfordfostering.co.uk
01952 384000 (OFH 03451 559955)
Highways (streets and roads)
www.telford.gov.uk/roads
Homelessness Housing options Leisure services Mental health
01952 676500 01952 381925 01952 382621 0300 1240364 01952 380380 01952 382444 01952 385385 01952 676500 01952 383867
www.telford.gov.uk/homelessness www.telford.gov.uk/HousingOptions
www.telfordandwrekinleisure.co.uk/facilities www.sssft.nhs.uk/services/Adults-Mental-Health
Planning
www.telford.gov.uk/planning www.telford.gov.uk/RegisterOffice
Register Office
Safeguarding children Safeguarding adults Support with travel costs
www.familyconnecttelford.co.uk/ConcernedAboutAChild
www.telford.gov.uk/AdultSafeGuarding www.telford.gov.uk/ConcessionaryTravel
Trading Standards
www.telford.gov.uk/consumers
Trees, hedges and woodland
www.telford.gov.uk/trees
TOTALLY TELFORD
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