successive, record-breaking increases in total revenues and compliance revenues the reduction of the tax gap and tax credits error and fraud, both to record lows a new governance structure for assuring tax settlements an ambitious transformation programme to digitise services for customers and make HMRC a smaller, more flexible and highly-skilled organisation based in 13 large Regional Centres two successful Spending Reviews in which HMRC received around £2.3 billion in reinvestment for that transformation. a recovery in customer service from a low-point of 48% calls answered in 2011, to almost 90% calls answered in December 2015, with a queuing time of six minutes
HMRC’s press release does acknowledge that there were ‘customer service issues’ in the first quarter of 2015-16.
A process is now underway to select a new Chief Executive for HMRC. More details will be provided in due course. Lin Homer has confirmed that she is not currently actively seeking her next role and intends to take a break over the summer.
Compliance Reform Forum – 30 March 2016 15 January 2016
The CIPP Policy team attend the Compliance Reform Forum; the next meeting is to be held on 30 March 2016.
If you have suggestions or issues that you would like us to put forward for the agenda please contact Samantha Mann, senior policy & research officer by email to policy adding CRF Agenda suggestions to the subject heading.
Please submit suggestions by no later than 12 February – thank you
The Compliance Reform Forum (CRF) is a joint forum in which HMRC consults and communicates with representative organisations about changes to HMRC compliance checking activities, with a particular focus on the views of tax agents and their clients.
Specifically the purpose of the CRF is to:
act as the main point of engagement with agent representatives on all new and changed compliance initiatives whenever possible seek representative body input into the design and delivery of new compliance checking activities provide early notice of compliance activities and information about these help representative bodies to explain new and changed compliance checking activities to their members so that they can fulfil their obligations to clients monitor and feedback on the effectiveness of compliance processes and consider any post- implementation issues arising as a result of compliance changes provide a greater understanding of HMRC’s compliance strategy and how this contributes towards both HMRC’s Vision and Your Charter
HMRC update Your Charter 18 January 2016
‘Your Charter’ is a corporate report which explains what customers can expect from HMRC and what they expect from customers.
Your Charter underpins everything HMRC are doing as they transform their services and ways of working. This includes supporting customers to get their tax right first time, through to developing new digital ways of working, making their services more accessible for customers and bringing in vital government revenue. The updated Your Charter links more clearly to what customers can expect from HMRC and what they expect from customers. It has been developed with input from customers and stakeholders. The report details the following:
Your rights - what you can expect from HMRC
Your obligations - what HMRC expect from you
CIPP Policy News Journal
25/04/2016, Page 215 of 453
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