services. This will provide better value for money for taxpayers, while ensuring that HMRC’s systems remain safe, secure and reliable as they continue to process more than £500 billion of annual tax revenues.
HMRC is also bringing some existing IT services and staff in-house before the end of the contract in 2017, which will provide stability during the phased exit from Aspire.
HMRC expects to save around 24% (£200 million) a year by 2020-21 on the provision of like-for-like IT services, against a £854 million total IT spend in 2014-15.
As announced in the 2015 Spending Review, HMRC will also be investing an additional £1.3 billion over five years in its transformation programme, to make it quicker and easier for the majority of individuals and businesses to manage their tax affairs online.
Lin Homer, HMRC’s Chief Executive, said:
“HMRC’s ambition is to be one of the most digitally-advanced tax authorities in the world, and the agreement we have reached to exit the Aspire contract brings that a huge step closer.Our new approach enables HMRC to secure the adaptable, cutting-edge IT services we need to transform our services to customers and modernise the way we work, at much better value for money for the taxpayer.”
New Personal and Business Tax Accounts which work like online bank accounts and allow customers to deal with all their tax affairs in one place, are already available to 45 million personal customers and five million businesses.
HMRC has a network of Digital Delivery Centres, hi-tech innovation hubs, based across the UK. These developed an online tax credit renewals service used by more than 750,000 customers in 2015, with customer satisfaction rates reaching 90%.
CIPP Policy News Journal
25/04/2016, Page 222 of 453
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