HMRC defines 'self-serving' as adjusting the subsequent month or months payments to account for the credit thus avoiding the need for making lengthy contact and for HMRC to make repayments in year when future charges will become due. The CIPP Policy Team is interested to hear from members who have recovered an overpayment. We would like to know whether you have recovered your overpayment by self-serving (as above) or whether you have chosen to recover the overpayment another way, and if the latter, then why? We have created a very short survey , there are only two questions and we would be grateful if you could take a moment or two to complete it to share what method you have chosen in the past and why you chose that method. The survey will close on 30 September.
Thank you for your time.
CIPP Survey: Awareness of the Scottish Rate of Income Tax (SRIT) 25 January 2016
The CIPP policy team together with HMRC have put together a brief survey to establish payroll and employer readiness for the implementation of SRIT.
For one month in the autumn 2015 the CIPP policy team ran a poll on the home page of our website asking: “Do you think the introduction of the Scottish Rate of Income Tax has been sufficiently well publicised to employers and tax payers?” Yes or No?
We received a total of 237 responses of which only 23 (10%) people said Yes and an overwhelming 214 (90%) said No.
Since then the proposed rate for SRIT has been announced and letters have been issued to Scottish taxpayers, guidance has been published on GOV.UK and tax coding notices for 2016/17 are being issued by HMRC and so this brief survey is looking to establish where employers and payroll professionals are as regards to their awareness and readiness to incorporate the Scottish Rate of Income Tax in to their day to day work?
This survey will run until 5 February 2016 and will take approximately 5 minutes to complete?
Thank you in advance for sharing your experience and your valuable time.
Survey Results – HMRC contact centres – what CIPP members experience 25 January 2016 During the summer of 2015 and set against the backdrop of disappointing customer service performance results, HMRC announced that £45 million was to be allocated to cover the cost of paying for the recruitment of 3,000 additional staff during 2015-16 and for allocating around 2,000 staff from other HMRC business areas. The CIPP policy team wanted to see what impact this would have to the experiences that our members were telling us about and so they created a short survey with the intention to repeat it again 6 months later to monitor any change in member experience.
The survey will be re-run during March 2016 but in the meantime the results of the September survey which ran from 1 – 21 September 2015 can be found below.
CIPP Survey results experience of HMRC contact centres September 2015
Would showing different student loan deduction types separately on payslip be an admin burden? 2 March 2016
CIPP Policy News Journal
25/04/2016, Page 32 of 453
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