HMRC want to provide a better service for more agents through digital channels and services, learning from transforming their engagement with SMEs to digital which has had a huge degree of success both in terms of extending customer reach and improving satisfaction ratings. HMRC acknowledges that there were exemplar Working Together (WT) groups, who acted in accordance with the WT agreement and were particularly proactive. However engagement across all WT groups was variable and there had been occasions during 2014, when meetings had been cancelled due to lack of attendees. Work has continued to develop a new digital proposition for WT and HMRC undertook a programme of agent engagement during the Spring. They are now at what they describe as an exciting time as innovative work is happening across HMRC to develop agent digital products and platforms to refresh and support Working Together.
You can access their update through the link below and please do feed in any thoughts and questions to team.agentengagement@hmrc.gsi.gov.uk marking the subject heading ‘ WT in a digital age ’.
WT Agent communications pack July 2015
Employment intermediaries: reporting requirement guide for agents 31 July 2015
The guidance for employment intermediaries and the new reporting requirements has been updated for agents. The new guide provides further information about how to access the service for clients.
Intermediaries must return details of all workers they place with clients where the intermediary doesn’t operate Pay As You Earn (PAYE) on the workers’ payments. The return is a report (or reports) that must be sent to HMRC at least once every 3 months. Intermediaries can decide how frequently you upload and send your reports. This could be weekly, monthly, once for each period, or whatever fits in best with how they work.
The intermediary that has the contract with the client is responsible for sending the report (or reports).
Employment intermediaries: reporting requirements
HMRC Agent Update 49 4 August 2015
The latest Agent Update includes the news that all HMRC technical manuals are moving to GOV.UK over the next few months and that although the format is changing, the words are to remain as drafted by HMRC.
The Update also includes a reminder that from 30 June 2015 all HMRC 0845 helpline telephone numbers were taken out of service .
Other items include HMRC piloting new British Sign Language services for deaf customers, new reporting requirements for employment intermediaries and Summer Budget details. Also featured are the latest updates from the Working Together partnership and links to the latest publications for employers, pensions, VAT, trusts and estates.
Agent Update 49
HMRC Agent Update 50 22 October 2015
HMRC has published the latest Agent Update which details guidance, developments and changes to legislation relating to UK tax.
In this issue of Agent Update the top three articles are:
Agent Online Self-Serve (AOSS) - Come and join in
CIPP Policy News Journal
25/04/2016, Page 439 of 453
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